FAQ (Troubleshooting)

• Q: API request fails with ERROR: 'provided'

  • A: Means there was an issue accessing the API, things to check:
    • Are your API keys correct? No quotation. Just plain keys.
    • Are you using IP filter on the key? Maybe your IP changed?
    • Are you reusing the API key in multiple applications? use a unique key for every application.

• Q: What is Effective Interest Rate?

  • A: The effective interest rate is taking into account how much of your funds are actually lent and the 15% fee poloniex takes.