Add blog post and new author

[juliaklindpaintner]

Pull request summary

• Adds @amandarkennedy as an author
• Adds blog post "Customer experience: beyond surveys"

[jskinne3]

Suggest removing a stray - character

I'm trying to figure out why the preview build isn't working

[jskinne3]

Great!

[juliaklindpaintner]

@amandarkennedy Can you take a look at this preview of the post and see if you're happy with it? @quarterback is OOO today, but I will merge to publish — just wanted to get another set of eyes on it first.

[amandarkennedy]

@juliaklindpaintner the only thing I noticed is that the following methods-related headers are now h1 when they were just bolded normal text in the draft. At the very least, I would prefer they be h2, but otherwise looks good.

[juliaklindpaintner]

@amandarkennedy They are actually h3s already (the other headings are h2 and the title of the post is h1), but let me adjust to make them just be bolded.

[amandarkennedy]

@juliaklindpaintner that would be great, thanks!

[juliaklindpaintner]

@amandarkennedy How about this?

[amandarkennedy]

@juliaklindpaintner this looks great! One more thing I just realized: "Choose your method" doesn't follow the same framing of the other headers in the form of a question. Would it be possible to change it to "What method should you choose?" I am happy to do that (or leave as is).

[juliaklindpaintner]

I see what you're saying @amandarkennedy. The last heading is also a different format ("Implement") — are you okay with that one?

[amandarkennedy]

@juliaklindpaintner good question, and yes! I am okay with keeping Implement as is. Thanks for checking!

[juliaklindpaintner]

Okay! One last check of this preview? If it looks good, you can go ahead and approve this PR :)

[quarterback]

I'm around. and it looks good