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Document updated data.gov.uk view and macro #4630

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May 3, 2024
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Document updated data.gov.uk view and macro #4630

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3 changes: 2 additions & 1 deletion source/manual/zendesk.html.md
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Expand Up @@ -21,7 +21,8 @@ Every product area should have its own view of Zendesk tickets, a macro to make

| Zendesk view | Macro for triaging to this view | Triggers |
|--------------|---------------------------------|----------|
| [2nd Line--GOV.UK Alerts and Issues](https://govuk.zendesk.com/agent/filters/10864660813212) | N/A | [Email](https://govuk.zendesk.com/admin/objects-rules/rules/triggers/11509330463644), [Initial Routing: Gov't Form publisher tech fault requests to 2nd Line--GOV.UK Alerts and Issues](https://govuk.zendesk.com/admin/objects-rules/rules/triggers/35985647) |
| [Technical 2nd Line](https://govuk.zendesk.com/agent/filters/10864660813212) | N/A | [Email](https://govuk.zendesk.com/admin/objects-rules/rules/triggers/11509330463644), [Initial Routing: Gov't Form publisher tech fault requests to 2nd Line--GOV.UK Alerts and Issues](https://govuk.zendesk.com/admin/objects-rules/rules/triggers/35985647) |
| [data.gov.uk support](https://govuk.zendesk.com/agent/filters/1900002360214) | [Triage to data.gov.uk support](https://govuk.zendesk.com/admin/workspaces/agent-workspace/macros/13813477886620) | N/A |
| [GOV.UK Platform Support](https://govuk.zendesk.com/agent/filters/12863141605916) | [Triage to GOV.UK Platform Support](https://govuk.zendesk.com/admin/workspaces/agent-workspace/macros/13672505486492) | [Email](https://govuk.zendesk.com/admin/objects-rules/rules/triggers/13149293739804), [Tell GOV.UK Platform Support about new ticket](https://govuk.zendesk.com/admin/objects-rules/rules/triggers/12864044593692) |
| [GOV.UK Publishing Service Support](https://govuk.zendesk.com/agent/filters/5273818481554) | [Triage to GOV.UK Publishing Service Support](https://govuk.zendesk.com/admin/workspaces/agent-workspace/macros/13679777581980) | [Email](https://govuk.zendesk.com/admin/objects-rules/rules/triggers/5591644703004), [Tell GOV.UK Publishing Service Support about new ticket](https://govuk.zendesk.com/admin/objects-rules/rules/triggers/13776514277660) |
| [GOV.UK Web Support](https://govuk.zendesk.com/agent/filters/360000012465) | [Triage to GOV.UK Web Support](https://govuk.zendesk.com/admin/workspaces/agent-workspace/macros/13679771783708) | [Tell GOV.UK Web Support about new ticket](https://govuk.zendesk.com/admin/objects-rules/rules/triggers/13478776988188) |
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