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ServiceNow-Interview-Questions

ServiceNow Interview Questions




Table of Contents

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β€’ Developers
β€’ Admin
β€’ Tester
β€’ HRSD Developer & Admin
β€’ SecOps Dev & Consultant

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ServiceNow Admin Interview Questions

  1. Which role is given to Support users who will work on a ticket?
  2. If a user with no role logged in in system then where will that user will be landed?
  3. What is Delegate?
  4. What will be system name of a newly created table ABC ?
  5. How can a table be made audited? What is auditing?
  6. Why do we extend a table while creating a new table?
  7. If we have to show a module to a particular role only then how can it be done?
  8. What is Data base views?
  9. What is isLoading function?
  10. Can we call GlideRecord() in client script?
  11. What Is Run script on UI Policy and how does this work?
  12. What is difference between Service Request and Incident?
  13. What is category and catalog item?
  14. How to show a service request only to some set of users or groups?
  15. Which field differentiates catalog item, order guide and Record Producers?

ServiceNow Developer Interview Questions

  1. Can we write client side scripts in a UI action? If yes How?
  2. How many types of UI action are there?
  3. What is the use of order field in a UI action?
  4. Definition of Generate activity in the workflow?
  5. What is the use of scratchpad in a workflow?
  6. Name of a Table related to workflow starts with?
  7. What is a Wait for condition activity?
  8. What is difference b/w ACL* and ACL none?
  9. What are ACL and purpose of ACL’s?
  10. What is difference between * and None in ACL
  11. What role we need to create or update an ACL
  12. Is admin able to create an acl?
  13. What is inbound email action?
  14. What is the email address of an instance? Where it is mentioned?
  15. Tell me about a case where you'd use an asynchronous call
  16. Difference between * and None acl?
  17. Explain Scratchpad in Business rules and Workflow
  18. Explain to me what GlideAggregate does and write me a small query.
  19. What's a Script Include and how does it make your life easier?
  20. What's the difference between server and client side scripting in ServiceNow?
  21. How to calculate the date difference and process no of days open?

ServiceNow Interview Questions on Service Portal

  1. Give me an example of a time you implemented a live list using recordWatch?
  2. Tell me about a challenging widget you built?
  3. What do you consider the best feature of Service Portal and why?
  4. Give me an example of a widget you've built that uses templates?
  5. Why did you choose templates for that use case instead of inline HTML?
  6. Tell me about a time you had to make two widgets communicate with each other?

ServiceNow Incident Management Interview Questions

  1. What is Incident?
  2. Difference between Incident and Problem?
  3. Difference between Incident and Request?
  4. What is Major Incident?
  5. What is importance of communication in Major Incident?
  6. What is SLA?
  7. What is OLA?
  8. What is Under Pinning Contract?
  9. What is KPI?
  10. What is an Outage?
  11. How did you manage working support team roaster?
  12. What is workaround mean in Incident Management?
  13. Difference between impact and urgency?
  14. How to define the priority of the incident?
  15. When incident should be converted to problem?
  16. How to work on repetitive incident?
  17. How to improve quality of registered incident?
  18. What you will do if Incident registered but you cannot get in contact with user?
  19. What is difference between resolved and closed?
  20. In which scenario Incident can be repopned?

ServiceNow Human Resource Service Management Interview Questions

  1. Which plugin need to activate to access Human Resource Service Management (HRSM) Module?
  2. What is the stage of HR cases when created?
  3. What are the two ways to open a new HR case?
  4. What is the skills field used for?
  5. Can we specify more than one Skills for a HR Case?
  6. How can you Add or modify an HR skill?
  7. What is Center of Excellence (COE) in HRSM?
  8. What is the difference between Opened For and Subject Person?
  9. What is Response Template in HRSM?
  10. How you can escalate an HR Case?

20+ HRSM Interview Questions and Answers

How to Crack ServiceNow Interview

How to crack Service Now Interview

  1. First review which ServiceNow profile you will be working on, Administrator, Developer, Architect.
  2. Prepare your resume based on the profile.
  3. Research the company you will be interviewed for.
  4. Gain Knowledge about various offering in ServiceNow product.
  5. Prepare accordingly if interview will be telephonic, online webcam, face to face.
  6. Prepare commonly asked ServiceNow interview questions.
  7. Prepare list of questions to Interviewer. β€’ How many clients you will be working for? β€’ How many instances you will be working on?

ServiceNow CSA Practice Exam Questions

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

  1. Mapping fields using the Import Log
  2. Mapping fields using Transform History
  3. Mapping fields using an SLA
  4. Mapping fields using a Field Map

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

  1. Mapping fields using the Import Log
  2. Mapping fields using Transform History
  3. Mapping fields using an SLA
  4. Mapping fields using a Field Map

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

  1. Mapping fields using the Import Log
  2. Mapping fields using Transform History
  3. Mapping fields using an SLA
  4. Mapping fields using a Field Map

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

  1. Mapping fields using the Import Log
  2. Mapping fields using Transform History
  3. Mapping fields using an SLA
  4. Mapping fields using a Field Map

What information does the System Dictionary contain?

  1. The human-readable labels and language settings
  2. The definition for each table and column
  3. The information on how tables relate to each other
  4. The language dictionary used for spell checking

ServiceNow CSA Dumps

ServiceNow Versions

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ServiceNow Versions & Release Dates with History

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