Send notification email containing note-text

[robwilc]

Infos:

• Used Zammad version: 1.3
• Operating system: Ubuntu 16.04
• Browser + version: Safari 10.1

Question

• I would really like to know if I can configure a notification to be sent out when a note is added by one of our operators to a ticket. I have configured such a notification, but, the question I have is whether I can include the text of the note, rather than just a 'your ticket has been updated'-type of notification

[martini]

Hi @robwilc

can you try to use:

#{article.body}

Is this what you are looking for?

-Martin

[robwilc]

Hi @martini

Yep, that almost gets us 100% of the way there... is there anyway to also send attachments?

Thanks
Rob

[thorsteneckel]

This has been registered as an issue over at #2485 - so I'll close this one as duplicate (even as it's older). Please refer to the community board for further questions.