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Draft Sharing #629
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+1 since preparing messages in a collaborative way is a common use case for us |
The best approach that comes to my mind is to introduce a new Every other person who also has access to the ticket shall be able to see who the author of the draft is. Since there are private ticket_articles there is no need for a new type. A button next/below the draft says send now and Zammad creates a |
Would be nice if drafts would be editable (all the time). |
As the last post is 18months old I would like to add our need of this feature. |
Thanks for your Feedback. Thansk! :) |
Changes to ticket create mask should be considered as well. https://community.zammad.org/t/create-new-ticket-as-draft-via-api-without-sending/5258/3 |
If I answer a ticket without sending it, it will automatically be saved from time to time as long as I do not close the issue and select 'Discard'. It would be a great enhancement to have the option of choosing to share such a draft, and discuss it with colleagues before sending.
Possible workflow
What do you think? How about adding support for draft sharing to Zammad?
priotized by Ticket#1092010
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