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Agent name is unintentionally exposed when forwarding with quote of own agent article #5130

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ChibangLW opened this issue Apr 17, 2024 · 0 comments

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@ChibangLW
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Used Zammad Version

6.2

Environment

  • Installation method: package
  • Operating system ubuntu 22.04
  • Database + version: postgresql 10
  • Elasticsearch version: [e.g. 7.17]
  • Browser + version: [e.g. chrome 83, safari 14, firefox 105]

Actual behaviour

When forwarding an agent article with a quotation, the agent's name is unintentionally exposed in the quote head, even after changing the Sender Format in the Admin interface to "System Address Display Name" only.

This is the same as for replying described and fixed in #4768.

Expected behaviour

When setting the Sender Format to "System Address Display Name", the agent's name should not be exposed in the quote head, but be replaced by the System Name.

Steps to reproduce the behaviour

Set up a fresh Zammad instance. Go to email settings in the admin interface and set Sender Format to "System Address Display Name".

The steps are the same as in is #4768 but for forwarding instead of replying. It can probably fixed in this file.

Support Ticket

No response

I'm sure this is a bug and no feature request or a general question.

yes

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