[CTI] Forward slashes in telephone numbers prevent association of user to call

[cautopartes]

Used Zammad Version

6.2

Environment

• Installation method: any
• Operating system: any
• Database + version: any
• Elasticsearch version: any
• Browser + version: any

Actual behaviour

• If a user's telephone number contains a / character, the caller log integration (placetel and sipgate verified, I expect it to be also true for the generic CTI integration) does not associate an incoming call with the user.

• With /
  

• Without /
  

Expected behaviour

• The / character in a user's telephone number should not keep Zammad from attributing an incoming call to that user.

Steps to reproduce the behaviour

• Use a forward slash / inside a user's telephone number.
• Observe the Zammad caller log during an incoming call from this user.

Support Ticket

No response

I'm sure this is a bug and no feature request or a general question.

yes

[dominikklein]

I'm not 100% sure if we can count this as a bug. In general a difficult topic.