Profile not clickable on browsers with touch events or on some Chrome for Windows

[Julian0o]

Infos:

• Used Zammad version: 2.0
• Used Zammad installation source: (source, package, ...)
• Operating system:
• Browser + version: Chrome

Expected behavior:

Just Updated to 2.0! Nice work! But when i click on "Profile" i get nothing. No reaction.

Actual behavior:

Steps to reproduce the behavior:

[hanneshal]

Hi @Julian0o
is there an output in the JS error Console?
Have tried to log out login again? + Delete Cache

regards

[Julian0o]

Even with inkognito Tab no chance.

How can i get the JS error Console?

[babakkazemi]

maybe something to do with #1325 ?

[jannheider]

We use Zammad 2.0 with Chrome and don't have that issue.

@Julian0o
Open developer tools -> Console
Here more instructions -> https://developer.chrome.com/devtools

[ktwe]

I can confirm this issue, but for me the whole submenus on the left pane doesn't work. So I can't sign off or create a new ticket as well.

The issues seems to be related to Chrome only (Version 61.0.3163.79 (Official Build) (64-bit)). I can't reproduce it in Firefox. I also don't see any error messages in the JS Console.

Zammad Ubuntu package is 2.1.1-1505128598.ef38800b.xenial.

One more thing: I'm able to navigate in the menu using Tab and Enter.

[mweinelt]

Works when using the Up/Down keys, but not with mouse cursor.

[nilsrb]

Same issue here, i can open the menu, but can't click anything. Browser is also Chrome 61.0.3163.79
Arrow keys are working in the menu.

Edit: Also checked with Firefox 55, same issue here.

[mengine23]

If i delete the element:

div class="dropdown-backdrop" /div

from rendered html, it works.

Maybe some overlay issue?

[martini]

@mengine23 yes, it seems so. Properly an Chrome issue... working on a workaround...

[mengine23]

@martini i don't know what this element is used for, or if the z-positioning is mandatory for it. maybe setting z-index to a negative value could help?

[martini]

It's fixed in develop & stable. It would be nice to get feedback if it's also working on you side.

Packages are on the way: https://packager.io/gh/zammad/zammad/builds/2406 ETA about 17:30

[babakkazemi]

Works on my iPad in Chrome and Safari and on my android in Chrome! Thanks!

[ktwe]

Works for me in Chrome! Thanks for your fast response!

[Johannes-GitHub]

Works for me too in Chrome, thanks a lot good fast job!

[nilsrb]

Works! Thanks!

[Julian0o]

Works also here. Thanks!

[nonameolsson]

I really don't understand if this is closed or not. We can't use Zammad on touch devices. All the dropdowns doesn't work. Nothing happens when the user presses an item in the dropdown.

[hanneshal]

@nonameolsson The original issue was fixed and the users confirmed it as fixed. So the issue was closed. If you have issues using Zammad on touch devices please open a new issue and if possible attach screenshots and mark the spots. This would help a lot.

Regards
Johannes