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error during retrieving user via "getme" #127

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spardosj opened this issue May 9, 2022 · 3 comments
Open

error during retrieving user via "getme" #127

spardosj opened this issue May 9, 2022 · 3 comments

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@spardosj
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spardosj commented May 9, 2022

Unable to retrieve the user using the getme function declared in PersonClient, fail with error "Bad request" with a few user after the login, using a fallback after this error with the user mail saved during login return the correct user.

@jbenyovs
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jbenyovs commented May 9, 2022

@spardosj can you please specify how exactly you are retrieving the user using getMe() ? Are you using the https://github.com/webex/webex-ios-sdk-example app? If so, please describe the exact steps to reproduce this.

@spardosj
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spardosj commented May 9, 2022

image

function where call the "getme"

image

"self.loadMe()", this is the code for re-auth the user but is quite identical to login.

same issue in example app, with the same user.

@jbenyovs
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jbenyovs commented May 9, 2022

@spardosj I just tested the getMe() function in the iOS KS app, but it worked for me there, details of the user were provided
image

You mentioned earlier that "fail with error "Bad request" with a few user after the login" so I am assuming it is not reproducible with every user? If that is the case we would need further details about the users. As this might be sensitive information, I would suggest opening a support ticket with us - send email to devsupport@webex.com - with the email address of the users in question. Thank you

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