Error when converting word file that contain blank page

[brandonheng168]

Description

Expected Behavior

Actual Behavior

Please include a reproducible code snippet or document attachment that
demonstrates the issue.

[github-actions]

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[brandonheng168]

Here is the error screenshot

[sampila]

Hi @brandonheng168,

Thank you for the report, we tested with this blank DOCX file and working fine at our end.
blank-page.docx
blank-page.pdf
Could you give us the DOCX file that has the issue?

Best regards,
Alip

[brandonheng168]

@sampila Here is the file
errafame.docx
Can you help check for me? since unioffice keep increasing credit and charge money even the error is from library.
Best regards,
Brandon

[sampila]

Hi @brandonheng168,

Thank you for the file, we found out the issue and doing the fixes.
Do you have any other DOCX file that having similar issue?

[brandonheng168]

Hi @sampila It is the only file we have the problem. How can I fix the problem?

[sampila]

Hi @brandonheng168,

Currently, we are looking into this issue, will inform you as soon as possible for the updates.

[brandonheng168]

@sampila It have been a month. Any update on this? I will request for refund if no fix on this.

[sampila]

Hi @brandonheng168,
I apologize for the delay.

I checked the file and trying to convert into PDF using UniOffice v1.20.0 and not having issue with panic error.
Can try to update the UniOffice version to v1.20.0?

[joinimran]

Hello @brandonheng168 - My name is Imran and I am customer success manager at UniDoc. I am sorry that your issue was not fixed in a timely manner. This is something we take very seriously at UniDoc.

Normally we use Jira Service Desk to trak all of our customer queries. Or some of our customers open support case via contacting us at support@unidoc.io.

These are the two primary channels we use to support our clients at UniDoc. In case you need any support, please feel free to contact us by emailing at support@unidoc.io.

From there on, we will take care of your query and try to get that resolved on priority. I would also sugguest you to go for UniSuite offline license. With that offline license, you can also buy the priority support that will put your query on top of support queries. Visit, https://unidoc.io/pricing/ for more details.

As suggested by @sampila - Please give your code a try with UniOffice latest version v1.20.0 and see how it goes. Just in case if there will be any further help required, please feel free to contact us at support@unidoc.io.

Thanks.
Imran.

[brandonheng168]

@joinimran I used Jira in the cloud account and it is not working. also Even I upgrade to V1.20.0, nothing is working at all.

[brandonheng168]

@joinimran Here how your jira is not working

[brandonheng168]

@joinimran I have tried to create so many ticket but none can be created.