support localization

[OmranElmasry]

i am using the chat widget, check the screenshot below:

how can i localize the text in this screen?

[fbartho]

Hey @OmranElmasry! This is a question you should ask of Zendesk customer support! There may already be documentation from them on how to localize your setup!

I’m 90% sure you can use this library with a localized Zendesk, and everything should work fine. (This library mostly doesn’t control any strings as those all come from Zendesk)

[OmranElmasry]

I don't mean the chatbot, i meant the button names and list options etc

[fbartho]

The only button whose name is defined by this library is the “Close” button, and you can provide an override value for that string in the startChat call. It should be documented in the JSDoc, or elsewhere. Let me know if you need me to dig up a link!

Everything else is localized via Zendesk backend or library, that’s why I recommended you read their docs or reach out to their customer support!

[fbartho]

https://github.com/taskrabbit/react-native-zendesk-chat/blob/main/RNZendeskChat.d.ts#L70-L75

[mostafaspace]

Chat can be localized using these strings:
https://developer.zendesk.com/documentation/classic-web-widget-sdks/unified-sdk/android/localize_text/
https://developer.zendesk.com/documentation/classic-web-widget-sdks/unified-sdk/ios/localize_text/

@fbartho The issue is:
All strings under "Unified SDK" only reflecting as 'en' text on app, only the ones under "Chat" that can reflect as localized. I think this is related to how this package created.