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Is there a way to disable the Answer Bot? #116

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Leulz opened this issue May 25, 2021 · 1 comment
Open

Is there a way to disable the Answer Bot? #116

Leulz opened this issue May 25, 2021 · 1 comment
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help wanted question upstream-issue Issue is caused by bugs or behavior differences in Zendesk Libraries - Please report to them!

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@Leulz
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Leulz commented May 25, 2021

First of all, great work with this project!

I am trying to see if there is a way to disable the Answer Bot asking the user questions when there are no agents online. I would like to make it so the user just receives a message asking them to send an e-mail when there are no agents available.

Is that something that I can do using this package? Or is this more a configuration on my Zendesk Account side?
@fbartho
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fbartho commented May 25, 2021

I would reach out to Zendesk customer support! I don’t know the answer to that question myself.

@fbartho fbartho added help wanted question upstream-issue Issue is caused by bugs or behavior differences in Zendesk Libraries - Please report to them! labels May 25, 2021
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