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Lost all data on Nomie #2037

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ryanarndtcm opened this issue Mar 2, 2020 · 2 comments
Open

Lost all data on Nomie #2037

ryanarndtcm opened this issue Mar 2, 2020 · 2 comments
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@ryanarndtcm
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This is coming in from a user on reddit who has been sent a link to this issue to add to. I will add anything else in here that they send to support.

https://www.reddit.com/r/nomie/comments/fc9tjt/lost_all_data/

Hi everyone,

I've been using Nomie religiously for around a month now but I just went to look at some previous data today and it only goes back as far as yesterday's information. I didn't create any manual backups as it was connected to blockstack and it was working fine across multiple devices however for seemingly no reason I can no longer access any of the information stored. If I click on a tracker it also only shows logs up to yesterday. I've tried logging in and out with blockstack to no avail. Is it possible to export the data from blockstack's side as any manual nomie export now only includes yesterday. No idea where the data could have gone, but if anyone has any suggestions and also how to retrieve it that would be very much appreciated!

@ryanarndtcm ryanarndtcm changed the title Lost all data on Noemie Lost all data on Nomie Mar 2, 2020
@timstackblock
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I created an account today, I am going to see if I can reproduce this. The only issue I see is that the user has a months worth of data so it may take some time to recreate this issue exactly but I will see what I find.

@resistingdestiny
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Hi, I was the user impacted. Thanks for looking into it, I wish I could provide more info but as far as I am aware I was doing everything by the book. Was using it on web on android phone, Safari on iPad OS and Windows in Chrome.

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