Crash opening webcam scan on MacOS Intel

[Thats77]

creating a new wallet in sparrow 1.8.1 on a mac intel and selecting scan airgapped keeps crashing sparrow. all wallets selected to scan are crashing the sparrow wallet

[craigraw]

Please take a look for a crash dump file. It will be named hs_err_pid<pid>.log (the <pid> will be some number) and will either be in the root folder (/) of your Mac, or in a temporary folder under /var/folders/ (for example, /var/folders/7y/cvqm9r6n0cgddhm921cm1zwc0000gn/T/). You can use Go > Go To Folder in Finder to see these locations.

If you find it, please attach it here. Alternatively you can email it to craig at sparrowwallet.com

[craigraw]

Please try the following:

1. Close Sparrow
2. In Finder, click Go > Go To Folder... and enter ~/.sparrow in the textbox
3. Look for the config file when the folder opens and open it in a text editor like TextEdit
4. Look for the value "hdCapture" and set it from true to false. So

  "hdCapture": false,

Save the file, close it, open Sparrow and try scanning again.

[craigraw]

Thanks for the quick feedback. Your two recent posts are contradictory though - was it false and you set it to true, or the other way around?

[Thats77]

I did exactly the opposite of what you suggested.

[Thats77]

"hdCapture": true, - this is working

false wasn't working

[craigraw]

It appears that your system does not support the lower 640x480 scanning resolution for some reason.

Notes for further debugging:

This issue appears to exist only on some Macbook Pro 14" Intel systems. Both reported incidents were running macOS Ventura.

Problematic stack:

SIGSEGV (0xb) at pc=0x00000001089a9430, pid=2255, tid=82435

Stack: [0x0000700007955000,0x0000700007a55000],  sp=0x0000700007a54420,  free space=1021k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
v  ~StubRoutines::jlong_disjoint_arraycopy
V  [libjvm.dylib+0xab75db]  Unsafe_CopyMemory0(JNIEnv_*, _jobject*, _jobject*, long, _jobject*, long, long)+0x10b
J 877  jdk.internal.misc.Unsafe.copyMemory0(Ljava/lang/Object;JLjava/lang/Object;JJ)V java.base@18.0.1 (0 bytes) @ 0x000000011047a20c [0x000000011047a120+0x00000000000000ec]
J 747 c1 jdk.internal.misc.Unsafe.copyMemory(Ljava/lang/Object;JLjava/lang/Object;JJ)V java.base@18.0.1 (33 bytes) @ 0x00000001090290ac [0x0000000109028860+0x000000000000084c]
J 957 c1 java.nio.ByteBuffer.getArray(I[BII)Ljava/nio/ByteBuffer; java.base@18.0.1 (121 bytes) @ 0x000000010907b65c [0x000000010907b220+0x000000000000043c]
J 956 c1 java.nio.ByteBuffer.get([BII)Ljava/nio/ByteBuffer; java.base@18.0.1 (54 bytes) @ 0x000000010907aa94 [0x000000010907a880+0x0000000000000214]
J 1067 c1 java.nio.ByteBuffer.get([B)Ljava/nio/ByteBuffer; java.base@18.0.1 (9 bytes) @ 0x00000001090b68cc [0x00000001090b67c0+0x000000000000010c]
j  com.sparrowwallet.sparrow.control.WebcamScanDevice.getImage()Ljava/awt/image/BufferedImage;+52 com.sparrowwallet.sparrow@1.8.1
j  com.github.sarxos.webcam.ds.cgt.WebcamGetImageTask.handle()V+17 com.github.sarxos.webcam.capture@0.3.13-SNAPSHOT
j  com.github.sarxos.webcam.WebcamProcessor$AtomicProcessor.run()V+14 com.github.sarxos.webcam.capture@0.3.13-SNAPSHOT
j  java.util.concurrent.ThreadPoolExecutor.runWorker(Ljava/util/concurrent/ThreadPoolExecutor$Worker;)V+92 java.base@18.0.1
j  java.util.concurrent.ThreadPoolExecutor$Worker.run()V+5 java.base@18.0.1
j  java.lang.Thread.run()V+11 java.base@18.0.1
v  ~StubRoutines::call_stub
V  [libjvm.dylib+0x527d56]  JavaCalls::call_helper(JavaValue*, methodHandle const&, JavaCallArguments*, JavaThread*)+0x2b6
V  [libjvm.dylib+0x526db7]  JavaCalls::call_virtual(JavaValue*, Klass*, Symbol*, Symbol*, JavaCallArguments*, JavaThread*)+0x147
V  [libjvm.dylib+0x526e83]  JavaCalls::call_virtual(JavaValue*, Handle, Klass*, Symbol*, Symbol*, JavaThread*)+0x63
V  [libjvm.dylib+0x5cfb08]  thread_entry(JavaThread*, JavaThread*)+0x98
V  [libjvm.dylib+0xa7ebdc]  JavaThread::thread_main_inner()+0xcc
V  [libjvm.dylib+0xa7d16f]  Thread::call_run()+0xcf
V  [libjvm.dylib+0x8ac35b]  thread_native_entry(Thread*)+0x14b
C  [libsystem_pthread.dylib+0x61d3]  _pthread_start+0x7d
C  [libsystem_pthread.dylib+0x1bd3]  thread_start+0xf

[Thats77]

I appreciate everything. Onward and upward ✌️

[schmonet]

Hi guys,

i have a similar issue, although the logs may be different. I am running Sparrow 1.8.1 under Win 10 Pro x64 22H2 on IMac Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz 3.70 GHz (Bootcamp native install).
I am using the buit-in FaceTime HD-Camera that works in all other apps i have (Kamera, Zoom, Browser ...)

After opening the scan-option under Airgapped Hardware Wallet, Sparrow behaves unresponsive in both modes using HD or non HD option, whil only in HD option i get a black preview in the window.

Log says:

2024-01-12 10:00:15,017 ERROR [atomic-processor-1] c.s.s.c.WebcamScanDevice [null:-1] Timeout when requesting image!
2024-01-12 10:00:20,589 ERROR [frames-refresher-[0]] c.s.s.c.WebcamScanDevice [null:-1] Timeout when requesting image!

Don't find any config file in C:\Users\User\AppData\Local\Sparrow\runtime

any suggestions how i could proceed? Thanks!

[craigraw]

@schmonet This is a different problem. Please open a separate Github issue.