Can we pay for a rate limit increase?

[antoinerousseau]

Hi 👋🏼

We're using you API and it's great! It allows our users to play the most popular song of an artist in our app, which is great for people browsing events and wanting to have an idea of the music style and mood before going.

Thing is, our player is getting popular and we now reached 20k+ stream requests per day, which means only the first 15k work, and the rest get rejected by the 429 Too Many Requests. Fair enough.

Now, I was wondering if there was any way we could get a bigger quota?
I'm also considering caching the stream on our side but it seems tricky (and I'm not sure it's even allowed).

Thanks for your help and for the awesome API!

Antoine at shotgun.live

[obrhoff]

Caching is not allowed by the ToC of the api.

[tinyscratch]

The same thing is what we are searching for: is there a paid option that we can use?

[tinyscratch]

@antoinerousseau Did you get any updates on paid api ?

[MariaVWSoundCloud]

Hi there - we do offer paid API access with our extended partner API - please reach out to our support and they will redirect you to start the conversation with our Business Development team.

[tinyscratch]

Hi there - we do offer paid API access with our extended partner API - please reach out to our support and they will redirect you to start the conversation with our Business Development team.

I raised a ticket with the support team but haven't received any reply for a long time

[antoinerousseau]

Fyi, I received this two weeks ago:

Hey there,
We’d like to let you know that it will still take us a little longer to get back to you because we’re currently dealing with a high number of requests regarding payments and billing - we apologize for keeping you waiting.
Please know that we’re working hard to answer you as soon as possible. Don’t worry, your request will be reviewed so you don’t have to resubmit it.
In the meantime, please check out our Help Center, you might be able to find what you’re looking for.
Thank you for your patience.
Best,
The SoundCloud Support Team