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Capcha on uploading debug log!?! (Which then fails.) #6846

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2 tasks done
DiagonalArg opened this issue Mar 29, 2024 · 2 comments
Open
2 tasks done

Capcha on uploading debug log!?! (Which then fails.) #6846

DiagonalArg opened this issue Mar 29, 2024 · 2 comments
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@DiagonalArg
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DiagonalArg commented Mar 29, 2024

Using a supported version?

  • I have searched searched open and closed issues for duplicates.
  • I am using Signal-Desktop as provided by the Signal team, not a 3rd-party package.

Overall summary

Ubuntu 22.04
Signal 7.3.0

These two problems remain:
#6783
#6785

On reporting a recent request for verification/ verification failed, please retry later, I tried to upload a debug log. At the very moment I try to submit the debug log, I get the following, plus a request that I complete another capcha. The debug log, when I try to attach here, says "File size too big: 25MG are allowed, 186MB were attempted to upload." I've located the log here.

image

Steps to reproduce

Details above.

Expected result

Details above.

Actual result

Details above.

Screenshots

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Signal version

7.3.0

Operating system

Ubuntu 22.04

Version of Signal on your phone

7.3.0.12

Link to debug log

No response

@DiagonalArg DiagonalArg changed the title Capcha on uploading debug log!?! Capcha on uploading debug log!?! (Which then fails.) Mar 29, 2024
@scottnonnenberg-signal
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Thanks for finding another way to get it to us. I'm surprised that you saw that size-related error, because zipping it locally resulted in an 11MB file. It should have been able to upload since we compress before upload.

Anyway, we'll take a look!

@DiagonalArg
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I got eight of these in a row. Then, Signal wouldn't allow me to upload the debug log (though this time I didn't get a capcha on trying), which I saved but was too big to upload to github. I put that new log on nextcloud.

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