Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Signal crashes on restoring backup #13506

Open
4 tasks done
asdfjkl opened this issue Apr 7, 2024 · 0 comments
Open
4 tasks done

Signal crashes on restoring backup #13506

asdfjkl opened this issue Apr 7, 2024 · 0 comments

Comments

@asdfjkl
Copy link

asdfjkl commented Apr 7, 2024


Bug description

Signal crashes on restoring a (valid) backup file. In particular when starting restoring from a file backup, messages seems to be processed and imported correctly. However afterwards, Signal crashes repeatedly on startup and cannot be started anymore, i.e. Android reports that the app is crashing repeatedly responding.

I've verified that the backup is intact with 3rd party tools (signal-backup-tools). I've also verified that the passphrase is correct; in particular I was able to extract all messages with signal-backup-tools (https://github.com/bepaald/signalbackup-tools) to text format and verified that all information is present. I've also tried to (re)write the backup using backup-tools in order to check that the backup file is not corrupted.

The database version as reported from signal-backup-tools: 136
Signal-Version: 7.2.4

The backup is from 2022; so I suspect that there is some issues when handling such "old" backups.
The backup contains personal information, but I am willing to help w.r.t. debugging this issue in any way I can

Steps to reproduce

  • Install Signal from scratch from the Play Store
  • Choose restore account from file backup
  • Messages are processed, but afterwards Signal won't start anymore. Only wiping/re-installing Signal helkps

Actual result: Signal crashes and can't be started anymore
Expected result: Should restore the backup and start as expected

Screenshots

unfortunately I have no screenshot

Device info

Device: Pixel 6a
Android version: 14
Signal version: 7.2.4

Link to debug log

signal-log-1712506609190.zip
attached to this report

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Development

No branches or pull requests

1 participant