Record Creation From Inbound Emails Missing #10363
Labels
Area: Emails
Issues & PRs related to all things regarding emails & email module
Status:Fix Proposed
A issue that has a PR related to it that provides a possible resolution
Type:Suggestion
Issue containing a suggestion of functionality, process or UI. Associated PRs are called enhancement
Issue
The issue is that if an email is already imported there are a whole bunch of other options in the ACTIONS menu like: Create Case, Create Bug, Create Lead... etc.
However, when an email is not imported yet, these options are missing (and would be super convenient!!!)
I found the problem. These two views use different viewdefs depending if the email has been imported or not. These button options are just missing from the non-imported email view.
Expected Behavior
I'd expect to see the same options on non-imported email as I do when I'm viewing an already imported email.
Actual Behavior
What actually happens is for non-imported emails this template is used instead: \modules\Emails\metadata\nonimporteddetailviewdefs.php which doesn't contain all the button options. It's almost like they are forgotten.
Possible Fix
The fix is easy, just copy in the button code to the nonimporteddetailviewdefs.php as well as the includes for the quickcreate:
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