TinyMCE toggle editor failing

[willrennie]

Issue

If a user toggles the TinyMCE editor and then types in text, the text is cleared out on submit meaning that any case descriptions/updates are not sent.

Expected Behavior

Editor should toggle on/off without issue and send data as expected.

Actual Behavior

User toggles the TinyMCE editor off showing an empty plain text box. Text is filled in the plain text box. On submit, the text is cleared out.

Possible Fix

Modify the portal code to allow for toggling of editor on/off and saving text in all scenarios of this.

Steps to Reproduce

1. Log in as a portal user
2. Create a new case
3. Toggle the TinyMCE editor off
4. Type in text into the description/update text boxes
5. Click Submit
6. Observe that text/data is cleared out and not submitted/saved as expected

Context

This affects submitting details to portal when following this specific scenario and is a low priority.

Your Environment

• SuiteCRM Version used: 7.7.8
• Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Chrome 43
• Environment name and version (e.g. MySQL, PHP 7): PHP 5.5.9
• Operating System and version (e.g Ubuntu 16.04): Ubuntu 14.04.05 LTS