Implementing green message marking update for closed alerts in Robusta

[YuriiBudnyi]

Hello Team,
Thank you very much for your work. Currently, we are using OpsGenie but are considering migration to Robusta in our project. OpsGenie has a nice feature regarding closed alerts. When it receives a message about an alert closed it updates messages regarding open alerts with a green vertical line instead of red.

We propose the implementation of a similar feature in Robusta. Currently, when an alert is fired in Robusta, it generates a message notifying the relevant stakeholders. However, once the alert is resolved or closed, there's no distinct indication within the message thread to signify its closure.

Feature Overview:

The suggested feature entails marking the message related to the alert with a green indicator once it transitions from an open state to a closed one. This will provide immediate visual feedback to users, indicating that the issue has been resolved without the need to delve into the message content.

Benefits:

Enhanced Visibility: Green marking will quickly signal to users that the alert has been addressed.
Reduced Cognitive Load: Users won't need to sift through message threads to ascertain the status of alerts.
Improved Efficiency: Streamlined communication regarding resolved alerts can accelerate incident response and resolution times.

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[aantn]

Hi @YuriiBudnyi,
Are you referring to the Robusta Slack integration? We're about to work on some related features for updating Slack messages depending on status. So very good timing.

[YuriiBudnyi]

Hi @aantn,
Thank you for your answer.
Yes, it is regarding Slack integration. Great news, happy to hear that.