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I'm using the "Helpdesk mode : Service catalog" in the entity menu with Formcreator.
But my users have some issues with the menu "My requests for assistance".
I would like to use the "Tickets" menu from the GLPI helpdesk mode.
I asked the question in this issue. I try to modify the fr_FR.po file in the folder locale of the plugin but it didn't work. I'm assuming I m not modifying the good line.
Could you help me ?
Thanks for your help,
Best regards.
The text was updated successfully, but these errors were encountered:
Thanks for the reply. I only try this on a test instance.
In order to see tickets instead of forms reply, I may have to see the php files(I know it's not recommended too).
Some of the problems are that my users can't add documents in a followoup or can't reopen ticket from a form with the menu "My requests for assistance".
The plugiin tries to be iso fucntional with simplified interface. I don't remember how GLPI and Formcreator behave for these use cases.
Just see if GLPI allows the user ti reopen a ticket. I'm not sure, I believe the answer is no. Formcreator should behave the same.
However if you see a difference of behaviour I won't fix it because the plugin reached end of live. Changing such behaviour is more a feature and I provide only bugfixes now. See the README file of the project in the "Code" tab.
Hi,
I'm using the "Helpdesk mode : Service catalog" in the entity menu with Formcreator.
But my users have some issues with the menu "My requests for assistance".
I would like to use the "Tickets" menu from the GLPI helpdesk mode.
I asked the question in this issue. I try to modify the fr_FR.po file in the folder locale of the plugin but it didn't work. I'm assuming I m not modifying the good line.
Could you help me ?
Thanks for your help,
Best regards.
The text was updated successfully, but these errors were encountered: