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Several recurring events fail to sync - error message "Updated event failed to save. Forbidden [403=Forbidden]" #1838

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orphanpiglet opened this issue Apr 15, 2024 · 5 comments
Open

Several recurring events fail to sync - error message "Updated event failed to save. Forbidden [403=Forbidden]" #1838

orphanpiglet opened this issue Apr 15, 2024 · 5 comments

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@orphanpiglet
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orphanpiglet commented Apr 15, 2024 •
edited

Checklist:-

  • Upgrade to the latest release (alpha if available) latest release
  • Reproduce the issue
  • Complete the information below
  • Provide your OGcalsync.log file (see how-to)

OGCS Version: v2.10.4.0
Edition: Installed
Sync Direction: O<->G

Bug Description
Several recurring events fail to sync, producing the error message "Updated event failed to save. Forbidden [403=Forbidden]". A pop-up appears asking "Updated Google event failed to save. Continue with synchronisation?" and I have to click "yes" to each failed event each time I sync in order for the sync to continue.

Steps to Reproduce the Issue
Unknown - this happens every time I sync

Any other information
Any additional information that may help troubleshoot the issue.
📎 Attach your OGcalsync.log file.

Log file:
OGcalsync.log
@orphanpiglet orphanpiglet added the bug Something's not working right label Apr 15, 2024
@HenrikJanPersson
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HenrikJanPersson commented Apr 17, 2024 •
edited by phw198

I have a slightly similar problem (same version of OGCS), that could possibly be related. In short, it appears to be a recurrent event that does not sync, but my temporary work-around is to uncheck the "Description" field in the "What. Attributes to include".

Logfile 
2024-04-17` 13:20:12,442 INFO  1 OutlookGoogleCalendarSync.Sync.Engine+Job+Queue [60] -  Scheduled sync started (AutoSyncTimer) for profile: myProfileName
2024-04-17 13:20:12,446 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [268] -  CALENDAR SYNC SETTINGS
2024-04-17 13:20:12,446 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [269] -  Profile: myProfileName
2024-04-17 13:20:12,446 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [271] -  Last Synced: 4/17/2024 12:20:12 PM
2024-04-17 13:20:12,446 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [272] -  OUTLOOK SETTINGS:-
2024-04-17 13:20:12,446 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [272] -    Service: AlternativeMailbox
2024-04-17 13:20:12,446 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [278] -    Mailbox/FolderStore Name: myMail@servername.ending
2024-04-17 13:20:12,446 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [279] -    Calendar: Default Calendar (ID: 000000005C40EF374BC5B040863BCDAAD89B65DB0100C5F5B2EC92B1964FB933A3010573E62A00000000010D0000)
2024-04-17 13:20:12,447 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [280] -    Category Filter: Exclude
2024-04-17 13:20:12,447 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [281] -    Delete When Excluded: True
2024-04-17 13:20:12,447 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [282] -    Categories: 
2024-04-17 13:20:12,447 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [283] -    Only Responded Invites: False
2024-04-17 13:20:12,447 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [284] -    Filter String: g
2024-04-17 13:20:12,447 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [286] -    GAL Blocked: False
2024-04-17 13:20:12,447 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [287] -  GOOGLE SETTINGS:-
2024-04-17 13:20:12,447 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [288] -    Calendar: SLU (ID: t1***********************c@group.calendar.google.com)
2024-04-17 13:20:12,447 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [289] -    Colour Filter: Exclude
2024-04-17 13:20:12,448 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [290] -    Delete When Excluded: True
2024-04-17 13:20:12,448 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [291] -    Colours: 
2024-04-17 13:20:12,448 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [292] -    Exclude Declined Invites: True
2024-04-17 13:20:12,448 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [293] -    Exclude Goals: True
2024-04-17 13:20:12,448 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [294] -    Include Google Meet: False
2024-04-17 13:20:12,448 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [296] -    Cloak Email: True
2024-04-17 13:20:12,448 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [296] -  SYNC OPTIONS:-
2024-04-17 13:20:12,448 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [299] -   How
2024-04-17 13:20:12,448 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [300] -    SyncDirection: Outlook ← Google
2024-04-17 13:20:12,449 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [301] -    MergeItems: True
2024-04-17 13:20:12,449 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [302] -    DisableDelete: False
2024-04-17 13:20:12,449 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [303] -    ConfirmOnDelete: False
2024-04-17 13:20:12,449 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [304] -    SetEntriesPrivate: True; olPrivate
2024-04-17 13:20:12,449 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [305] -    SetEntriesAvailable: False
2024-04-17 13:20:12,449 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [305] -    SetEntriesColour: True; olCategoryColorNone; "None"
2024-04-17 13:20:12,449 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [319] -    SingleCategoryOnly: False
2024-04-17 13:20:12,449 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [319] -    Obfuscate Words: False
2024-04-17 13:20:12,449 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [329] -   When
2024-04-17 13:20:12,449 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [330] -    DaysInThePast: 1
2024-04-17 13:20:12,450 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [331] -    DaysInTheFuture:90
2024-04-17 13:20:12,450 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [332] -    SyncInterval: 1
2024-04-17 13:20:12,450 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [333] -    SyncIntervalUnit: Hours
2024-04-17 13:20:12,450 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [334] -    Push Changes: False
2024-04-17 13:20:12,450 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [335] -   What
2024-04-17 13:20:12,450 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [336] -    AddLocation: True
2024-04-17 13:20:12,450 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [337] -    AddDescription: True; OnlyToGoogle: True
2024-04-17 13:20:12,450 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [338] -    AddAttendees: False <200
2024-04-17 13:20:12,450 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [339] -    AddColours: False
2024-04-17 13:20:12,451 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [340] -    AddReminders: False
2024-04-17 13:20:12,451 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [341] -      UseGoogleDefaultReminder: False
2024-04-17 13:20:12,451 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [342] -      UseOutlookDefaultReminder: False
2024-04-17 13:20:12,451 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [343] -      ReminderDND: False (22:00-06:00)
2024-04-17 13:20:12,451 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [344] -    ExcludeFree: False
2024-04-17 13:20:12,451 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [345] -    ExcludeTentative: False
2024-04-17 13:20:12,451 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [346] -    ExcludePrivate: True
2024-04-17 13:20:12,451 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [347] -    ExcludeAllDay: False; that are marked Free: False
2024-04-17 13:20:12,451 INFO  1 OutlookGoogleCalendarSync.SettingsStore.Calendar [348] -    ExcludeSubject: False
2024-04-17 13:20:14,688 INFO  18 OutlookGoogleCalendarSync.Console [350] -  Finding Calendar Entries
2024-04-17 13:20:14,804 INFO  18 OutlookGoogleCalendarSync.Console [350] -  Scanning Outlook calendar...
2024-04-17 13:20:16,576 INFO  18 OutlookGoogleCalendarSync.Console [350] -  67 Outlook calendar entries found.
2024-04-17 13:20:16,817 INFO  18 OutlookGoogleCalendarSync.Console [350] -  Scanning Google calendar...
2024-04-17 13:20:17,640 INFO  18 OutlookGoogleCalendarSync.GoogleOgcs.Calendar [1791] -  Google account timezone: Europe/Zurich
2024-04-17 13:20:18,133 INFO  18 OutlookGoogleCalendarSync.GoogleOgcs.Calendar [1846] -  Google calendar timezone: Europe/Zurich
2024-04-17 13:20:18,863 INFO  18 OutlookGoogleCalendarSync.Console [350] -  34 Google calendar entries found.
2024-04-17 13:20:18,912 INFO  18 OutlookGoogleCalendarSync.Console [350] -  2 are exceptions to recurring events.
2024-04-17 13:20:19,171 INFO  18 OutlookGoogleCalendarSync.Console [350] -  Total inc. recurring items spanning sync date range...
2024-04-17 13:20:20,760 WARN  18 OutlookGoogleCalendarSync.Recurrence [562] -  Failed to find master Google event for: 1/30/2024 11:00 AM (R) => "Monthly follow-up meeting"
2024-04-17 13:20:21,539 WARN  18 OutlookGoogleCalendarSync.Recurrence [562] -  Failed to find master Google event for: 1/11/2024 9:30 AM (R) => "Sävarinfo"
2024-04-17 13:20:22,104 WARN  18 OutlookGoogleCalendarSync.Recurrence [562] -  Failed to find master Google event for: 10/20/2023 10:00 AM (R) => "Research updates and discussion on forest damages"
2024-04-17 13:20:25,599 INFO  18 OutlookGoogleCalendarSync.Console [350] -  Outlook 67, Google 36
2024-04-17 13:20:34,526 INFO  18 OutlookGoogleCalendarSync.OutlookOgcs.Calendar [935] -  31 unclaimed orphan appointments found.
2024-04-17 13:20:34,526 INFO  18 OutlookGoogleCalendarSync.OutlookOgcs.Calendar [937] -  These will be kept due to configuration settings.
2024-04-17 13:20:40,240 INFO  18 OutlookGoogleCalendarSync.Console [350] -  2 Outlook calendar entries to be deleted.
2024-04-17 13:20:40,240 INFO  18 OutlookGoogleCalendarSync.Console [350] -  2 Outlook calendar entries to be created.
2024-04-17 13:20:40,240 INFO  18 OutlookGoogleCalendarSync.Console [350] -  34 calendar entries to be compared.
2024-04-17 13:20:40,315 INFO  18 OutlookGoogleCalendarSync.Console [350] -  Deleting 2 Outlook calendar entries
2024-04-17 13:20:40,810 INFO  18 OutlookGoogleCalendarSync.Sync.Engine+Calendar [709] -  Done.
2024-04-17 13:20:40,810 INFO  18 OutlookGoogleCalendarSync.Console [350] -  Creating 2 Outlook calendar entries
2024-04-17 13:20:41,196 WARN  18 OutlookGoogleCalendarSync.OGCSexception [478] -  Unable to determine AppointmentItem body format.
2024-04-17 13:20:41,196 ERROR  18 OutlookGoogleCalendarSync.OGCSexception [28] -  System.Runtime.InteropServices.COMException: Unknown name. (Exception from HRESULT: 0x80020006 (DISP_E_UNKNOWNNAME))
2024-04-17 13:20:41,197 ERROR  18 OutlookGoogleCalendarSync.OGCSexception [21] -  Code: 0x80020006,-2147352570; Location: InvokeDispMethod() in <Unknown File>
2024-04-17 13:20:41,209 ERROR  18 OutlookGoogleCalendarSync.Console [346] -  Unable to add new entries into the Outlook Calendar.
2024-04-17 13:20:41,531 WARN  18 OutlookGoogleCalendarSync.Ogcs.Outlook.Errors [31] -  [0x80070057] >> String cannot be of zero length.
Parameter name: oldValue
2024-04-17 13:20:41,531 ERROR  18 OutlookGoogleCalendarSync.OGCSexception [28] -  System.ArgumentException: String cannot be of zero length.
Parameter name: oldValue
2024-04-17 13:20:41,532 ERROR  18 OutlookGoogleCalendarSync.OGCSexception [21] -  Code: 0x80070057,-2147024809; Location: ReplaceInternal() in <Unknown File>
2024-04-17 13:20:41,532 ERROR  18 OutlookGoogleCalendarSync.OGCSexception [65] -     at System.String.ReplaceInternal(String oldValue, String newValue)
   at System.String.Replace(String oldValue, String newValue)
   at OutlookGoogleCalendarSync.OutlookOgcs.Calendar.UpdateCalendarEntry(AppointmentItem& ai, Event ev, Int32& itemModified, Boolean forceCompare) in C:\Users\Paul\Git\OutlookGoogleCalendarSync\src\OutlookGoogleCalendarSync\OutlookOgcs\OutlookCalendar.cs:line 602
   at OutlookGoogleCalendarSync.Recurrence.processOutlookExceptions(AppointmentItem& ai, List`1 evExceptions, Boolean forceCompare, Boolean processingDeletions) in C:\Users\Paul\Git\OutlookGoogleCalendarSync\src\OutlookGoogleCalendarSync\Recurrence.cs:line 886
   at OutlookGoogleCalendarSync.Recurrence.processOutlookExceptions(AppointmentItem& ai, Event ev, Boolean forceCompare) in C:\Users\Paul\Git\OutlookGoogleCalendarSync\src\OutlookGoogleCalendarSync\Recurrence.cs:line 844
   at OutlookGoogleCalendarSync.OutlookOgcs.Calendar.CreateCalendarEntries(List`1 events) in C:\Users\Paul\Git\OutlookGoogleCalendarSync\src\OutlookGoogleCalendarSync\OutlookOgcs\OutlookCalendar.cs:line 340
   at OutlookGoogleCalendarSync.Sync.Engine.Calendar.googleToOutlook(List`1 googleEntries, List`1 outlookEntries, String& bubbleText) in C:\Users\Paul\Git\OutlookGoogleCalendarSync\src\OutlookGoogleCalendarSync\Sync\Calendar.cs:line 725
   at OutlookGoogleCalendarSync.Sync.Engine.Calendar.synchronize() in C:\Users\Paul\Git\OutlookGoogleCalendarSync\src\OutlookGoogleCalendarSync\Sync\Calendar.cs:line 511
   at OutlookGoogleCalendarSync.Sync.Engine.Calendar.<>c__DisplayClass11_1.<StartSync>b__0(Object o, DoWorkEventArgs args) in C:\Users\Paul\Git\OutlookGoogleCalendarSync\src\OutlookGoogleCalendarSync\Sync\Calendar.cs:line 132
2024-04-17 13:20:41,532 ERROR  18 OutlookGoogleCalendarSync.Console [346] -  String cannot be of zero length.
2024-04-17 13:20:41,532 ERROR  18 OutlookGoogleCalendarSync.Console [346] -  Parameter name: oldValue
2024-04-17 13:20:41,812 INFO  1 OutlookGoogleCalendarSync.Forms.Main [1021] -  Application window restored.
2024-04-17 13:20:44,994 INFO  1 OutlookGoogleCalendarSync.Forms.Main [1021] -  Application window restored.
2024-04-17 13:20:50,272 INFO  1 OutlookGoogleCalendarSync.Sync.Engine+Calendar [97] -  User opted to abandon further syncs.
2024-04-17 13:20:50,272 ERROR  1 OutlookGoogleCalendarSync.Console [346] -  Sync aborted after 1 failed attempts!

@phw198
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phw198 commented Apr 21, 2024

@orphanpiglet As "Updated event failed to save. Forbidden" implies, you don't have write permission on the calendar you are trying to two-way sync with. If you re-retrieve the Google calendar list, it should add "[Read Only]" to the name of the calendar.

I guess either you recently lost permission on the calendar if this issue also only recently started.

@phw198 phw198 mentioned this issue Apr 21, 2024
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@phw198
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phw198 commented Apr 21, 2024

@HenrikJanPersson Your issue isn't related at all - I've raised #1844 to investigate that and will post a hotfix there.

@phw198 phw198 removed the bug Something's not working right label Apr 21, 2024
@orphanpiglet
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@orphanpiglet As "Updated event failed to save. Forbidden" implies, you don't have write permission on the calendar you are trying to two-way sync with. If you re-retrieve the Google calendar list, it should add "[Read Only]" to the name of the calendar.

I guess either you recently lost permission on the calendar if this issue also only recently started.

Thanks for your reply. I own both calendars and have write permission on both, and other events seem to sync fine. This issue has been occurring for a long time, but it seems to be limited to three recurring events. Is there some reason recurring events might behave differently or require different permissions?

@phw198
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phw198 commented Apr 27, 2024

The event OGCS is having a problem updating is the recurring series 27/02/2024 3:00 pm => "Pulau Tiga weekly catch-up" - do you know what created this in Google, as I don't think it was OGCS?

Were you invited as an attendee and maybe don't have rights to update it? Can you edit it manually in https://calendar.google.com? This would be the workaround too - to stop OGCS trying to update Google, you need to make sure it has been edited more recently than the item in Outlook.

Note, two attributes are being updated: the frequency (removing a superfluous "BYDAY=TU"), and the description.

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@phw198 @HenrikJanPersson @orphanpiglet