Wont start in Windows 10

[JohnsonJohncom]

Describe the bug

When i click on the .exe to start Phoenix, there is a window flash, then it goes away, and phoenix will not start

Reproduction

Click on the .exe

Expected behavior

Should start the application, but it looks like it will start, as a window tries to populate, but dissappears.

OS, Browser and Phoenix versions

Chrome

logs or debug stack trace if any

NA

Additional context

No response

[abose]

Thanks for reporting the issue @JohnsonJohncom . This is the first report of this kind we are getting, so we don't have any immediate fixes. Need a bit more info to investigate:

1. Is Windows 10 updated?

Please run the following command in command prompt and paste the output in here:

>  C:\Users\<your user name>\AppData\Local\Phoenix Code/Phoenix Code.exe" > o.txt
>  notepad o.txt
>  del o.txt

Replace <your user name> with your windows user name for the appropriate folder.

[JohnsonJohncom]

I have tried that multiple times and ways… I tried copy and paste but change the username, tried cd to the folder… etc. ***@***.*** I assume we are missing something in the sytax…?? Thanks, ***@***.***<https://johnsonjohn.net/> From: Arun Bose ***@***.***> Sent: Tuesday, April 9, 2024 12:34 AM To: phcode-dev/phoenix ***@***.***> Cc: John Johnson ***@***.***>; Mention ***@***.***> Subject: Re: [phcode-dev/phoenix] Wont start in Windows 10 (Issue #1541) Thanks for reporting the issue @JohnsonJohncom<https://github.com/JohnsonJohncom> . This is the first report of this kind we are getting, so we don't have any immediate fixes. Need a bit more info to investigate: 1. Is Windows 10 updated? Please run the following command in command prompt and paste the output in here:

C:\Users\<your user name>\AppData\Local\Phoenix Code/Phoenix Code.exe" > o.txt notepad o.txt

Replace <your user name> with your windows user name for the appropriate folder. — Reply to this email directly, view it on GitHub<#1541 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AVDLOB4UEI3ZG2W5JFQHSELY4N4UJAVCNFSM6AAAAABF5HTZOOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANBUGE4DAMBZGA>. You are receiving this because you were mentioned.Message ID: ***@***.******@***.***>>

[abose]

The user name may be different from the folder location. Just go to c:/users folder amd find the correct username matching your account.

[JohnsonJohncom]

I did do that… my user is ADMIN as you can see in the attachment… And.. I ran cmd as administrator, and cd../.. to C:\, then cd each time to the ‘Phoenix Code’ folder… after that.. what should I run when I get to that folder? Changing directory to Phoenix Code, there was no way to get a / as in your directions.. Thanks, ***@***.***<https://johnsonjohn.net/> From: Arun Bose ***@***.***> Sent: Tuesday, April 9, 2024 12:31 PM To: phcode-dev/phoenix ***@***.***> Cc: John Johnson ***@***.***>; Mention ***@***.***> Subject: Re: [phcode-dev/phoenix] Wont start in Windows 10 (Issue #1541) The user name may be different from the folder location. Just go to c:/users folder amd find the correct username matching your account. — Reply to this email directly, view it on GitHub<#1541 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AVDLOBZHFJA6PLVNDIT2CO3Y4QQVPAVCNFSM6AAAAABF5HTZOOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANBVG42DMOBRHE>. You are receiving this because you were mentioned.Message ID: ***@***.******@***.***>>

[abose]

I am unable to repro this issue so it may take some time to get this addressed. None of the win 10 machines i had access to had this issue, so might need to understand the exact configuration/to debug this. Is there anything special about the install? Like version/corp firewall/network drive anything in particular.