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Variables Don't work in canned responses selected by a filter #6673

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christheradioguy opened this issue Mar 9, 2024 · 0 comments

christheradioguy commented Mar 9, 2024

Description

When setting up a filter to automatically send a canned response, variables inside the canned response are not populated.

Steps to Reproduce

Create a canned response and include he variable %{ticket.name}
Create a filter and have the filter attach the created canned response
Create a ticket that matches the filter criteria
The canned response sent by the ticket will have %{ticket.name} in the body

Expected behavior: %{ticket.name} is replaced with the name of the submitter

Actual behavior: The body literally contains the string %{ticket.name}

Versions

OsTicket 1.18-git
OS: Ubuntu 22.04
PHP: 8.1.27

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