Canned Response with attachment not included

[nvnes-sba]

Prerequisites

• Can you reproduce the problem in a fresh installation of the "develop" branch?
• Do you have any errors in the PHP error log, or javascript console?
• Did you check the osTicket forums?
• Did you perform a cursory search to see if your bug or enhancement is already reported?

For more information on how to write a good bug report

Description

The issue it with canned responses with an attachment which does not be included in the message that has been send. This happens occasionally with no specific cause. The only thing I could find is that the $_SESSION[':cannedFiles'] is empty when the attachment is not included in the message.

Steps to Reproduce

1. Create a canned response with an attachment (PDF file)
2. Select the canned response in a new or existing ticket
3. Press send
4. Check the message in the ticket, occasionally the attachment is not included.
5. Logout and login again, try above again to find out if it is occasionally failing.

Expected behavior: The attachment is always included when a canned response with attachment is selected.

Actual behavior: The attachment is sometimes not included in the message that has been generated by a canned response.

Versions

Admin panel -> Dashboard -> Information which also additionally gives you information about your server.

Also, please include the OS and what version of the OS you're running. As well as your browser and browser version.

Serverinformatie
osTicket versie v1.18 (724de45)
Web Server Software Apache
MySQLversie 10.3.39
PHPversie 8.2.15

Chrome / Edge browser (newest versions)
Windows 10 / 11