Feature Request: Knowledgebase Permissions

[GCC-adam]

Prerequisites

• Can you reproduce the problem in a fresh installation of the "develop" branch? N/A
• Do you have any errors in the PHP error log, or javascript console? No
• Did you check the osTicket forums? Yes, similar, but not the same as this: https://forum.osticket.com/d/91009-how-to-remove-knowledgebase-tab-on-agent-view
• Did you perform a cursory search to see if your bug or enhancement is already reported? Yes, I saw one Feature Request on the osTicket forums, but it doesn't look like anyone opened a Git request

For more information on how to write a good bug report

Description

Need to be able to restrict KB articles on a Department/Team/Agent basis. This would greatly improve the usefulness of the Knowledgebase. Per the linked forum above, I've gone ahead and just removed the NAV button altogether in code, but it would be much better to be able to do a permissions check and set them up on the KB for specific categories/articles only. My use case is around student workers/work study employees that don't need to see every KB article but should have access to some private ones for troubleshooting.

Steps to Reproduce

1. Create a KB article and have the KB enabled in system settings
2. Login as an Agent - Entire KB is visible.

Expected behavior: [What you expected to happen]

1. Create a KB article and have the KB enabled in system settings
2. Set which Departments/Teams/Agents would have access to the KB/Category
3. Login as an Agent from a team without access - not be able to see the KB.

Actual behavior: [What actually happened]

1. Same as steps to reproduce above.

Versions

Admin panel -> Dashboard -> Information which also additionally gives you information about your server.

Server Information

osTicket Version | v1.18 (724de45)  Upgrade— v1.18.1 is available
Web Server Software | Apache/2.4.52 (Ubuntu)
MySQL Version | 10.6.12
PHP Version | 8.1.2-1ubuntu2.14

Also, please include the OS and what version of the OS you're running. As well as your browser and browser version.
Ubuntu 22.04