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client search is not working with keywords 1.10 #3822

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markus4000 opened this issue May 9, 2017 · 4 comments
Closed
1 task done

client search is not working with keywords 1.10 #3822

markus4000 opened this issue May 9, 2017 · 4 comments

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@markus4000
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Prerequisites

  • Can you reproduce the problem in a fresh installation of the "develop" branch?

Description

Client search is not working.
Searching for Ticketnumber works
Seraching for keywords does not work.

Steps to Reproduce

  1. install new 1.10 Version (or dev, same result)
  2. create som tickets
  3. Login as a Client
  4. Search for keyword: nothing happens
    search110

Versions

version110

@markus4000
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does someone else have the same problem?

@djmrsmith
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I also have the same problem....

capture

Please help...

@alexandremota
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Hello!

We also have this problem, it has bothered us a lot. If anyone can help, thanks!

2017-06-10 09_37_36-osticket __ painel de controle do administrador

lozymon added a commit to lozymon/osTicket that referenced this issue Jun 26, 2017
@Bald-Rick
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It should work, if you change line 373 in "include/class.search.php".
case 'TicketModel' should be case 'Ticket'

  switch ($criteria->model) {
        case false:
        case 'TicketModel': // <- Change 'TicketModel' to 'Ticket'
            if ($addRelevance) {

@JediKev JediKev closed this as completed Jan 6, 2020
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5 participants