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When ticket is created from email with collaborators in CC and/or TO fields, osTicket does not added that collaborators #1130
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This has been mentioned before on the forums. |
@ntozler |
Here are the first two forum posts I found: It's also been mentioned here: |
This feature will be useful for those clients who want to inform their team (collaborators) when a new ticket is raised & with status |
howmany people said that this feature are good. but does not receive a good feedback |
When I try to create new ticket from email but with already defined collaborators in CC and/or TO, there is no any collaborator added when I am opening ticket in staff panel.
Adding collaborators works fine if ticket owner reply to created ticket message with added CC and/or TO collaborators. Also it works when you add collaborators from web (after ticket is created).
I am not sure is it worked before or not but it will be nice if osTicket can add all collaborators in create ticket phase (from email).
Thanks,
Aleksandar
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