Feature Request - Allow saved draft response to be visible to other Agents #6582
GregPost-ASU
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Can't you just post an Internal Note with the suggested message and have agents weigh-in? Cheers. |
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Sometime it's nice to write an initial response to a ticket and then allow other team members to weigh in before sending the reply. osTicket allows for saving draft replies to a ticket, however - as far as I know - this draft is only visible to the agent that wrote/saved it. Requesting a feature to allow other agents that have access to the ticket the ability to view, edit, and ultimately send a saved draft reply.
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