Timeout viewing ticket

[svp95bos]

Hi,

We're getting a timeout exception when trying to view a ticket.

Thing is, we've recently applied our own translation file instead of the default sv_SE.phar.

Our i18n\sv_SE folder looks like this:

where these folders contain the same files as in the extracted phar file, except for LC_MESSAGES\messages.mo.php which has been updated.

This is the messages.mo.php file:

messages.mo.php.txt

Error logged (I don't know if this is relevant for this issue):

[20-Dec-2022 11:32:26 UTC] PHP Fatal error: Maximum execution time of 300 seconds exceeded in D:\osticket\include\class.schedule.php on line 855

Before we replaced the sv_SE.phar file w/ the above, everything worked as excpected. I can also add that everything works as before, except for when trying to view some of the tickets (other tickets work just fine). I wonder if it has something to do w/ the contents of some of our tickets that are causing this error.

Kind regards,
Peter

[JediKev]

@svp95bos

Please use our Forum for things like this.

Cheers.