Read the docs manual : Corrections and suggestions

[cjohnsonuk]

Should/could there be a thread (here or somewhere else) for corrections to the manual or suggestions on topics for the manual (eg not just what the settings are but

how best to set them up,
a case study
a collection of best practices or a definitions page of each term used : eg teams, departments, clients/users, agents, organisations.

eg Corrections:

Link: https://docs.osticket.com/en/latest/Admin/Settings/Users.html
From: Users can easily check the status of a ticket with their email address and a ticket number if the Click Quick Access box is unchecked.
To: Users can easily check the status of a ticket with their email address and a ticket number if the Client Quick Access box is unchecked.

Link: https://docs.osticket.com/en/latest/Admin/Settings/Users.html
From: Sign-In Page: This forms the header on the staff login page.
To: Sign-In Page: This forms the header on the Client login page.

Link: https://docs.osticket.com/en/latest/Admin/Settings/Users.html
Inconsistent use of Client and user, 'user' in the docs, 'client' in the text in the application, this might cause confusion if agents are also considered users.

A guide on how best to use Departments vs teams, organisations for permissions and visibility would be great, a link appreciated if it already exists