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Is this a [Feature Request]? (please add that to title) You can make canned responses with the links in them. You can paste a URL into the response. |
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Hello, yes this is a features request like freshdesk or zendesk. I know the canned responses but if someone has big kb it's hard to link it. It's for different uses case. |
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Hello,
please suggest to link kb article or import article in agent reply.
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