Click to call

[AlexTryHarder]

I wonder if there is a way to append "tel://" to phone number in ticket, so instead of editing field browser would make a phone call to ticket owner

[ntozier]

You could use this PR to add the phone back to the ticket view, and it would be pretty easy to prefix the html "tel://".

#4392

Also a some newer cloud based VOIP phone systems have a dial key where you can highlight the number and press a key and it will dial.

[AlexTryHarder]

Thanks, I managed to create href pointing to a User phone number, however, need to access the phone number submitted during ticket creation,
I assumed it would be $ticket->Num() [Varible assigned in form] but it keeps breaking my ticket view.
Any idea how I could refer to that variable?

[AlexTryHarder]

So I end up with code like that:
foreach (DynamicFormEntry::forTicket($ticket->getId()) as $form) {} echo $form->getTitle(); $link_address = $ticket->getPhoneNumber(); echo "<div class='contact-number'><a onclick=\"ga('send', 'event','phone number', 'click to call', '$link_address', 1);\" href='tel:$link_address'>Call on Rainbow ( $link_address )</a></div>"; ?>

Very messy, but it;'s allowing me to get the title of the custom form, now I just need to call that one variable

[AlexTryHarder]

@ntozier Can you please point me in the right direction?

[ntozier]

If your using a dynamic form instead of the built in phone / extension I dont know how you would do that.

[Mike-Benoit]

Also see #5318 for very similar functionality. Unfortunately the osTicket team doesn't respond well (or in this case at all) to outside PR's though, so its unlikely to ever be accepted.