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UPGRADING.txt
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UPGRADING.txt
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Upgrading osTicket
==================
osTicket supports upgrading from 1.6-rc1 and later versions. As with any
upgrade, strongly consider a backup of your attachment files, database, and
osTicket codebase before embarking on an upgrade.
To trigger the update process, fetch the osTicket tarball from either
the osTicket [GitHub](https://github.com/osTicket/osTicket/releases) page
or from the [osTicket website](https://osticket.com/download). Extract the tarball
into the folder of your osTicket codebase. This can also be accomplished
with the zip file, and a FTP client can of course be used to upload the new
source code to your server.
Any way you choose your adventure, when you have your codebase upgraded,
visit the /scp page of you ticketing system. The upgrader will
be presented and will walk you through the rest of the process. (The couple
clicks needed to go through the process are pretty boring to describe).
### Upgrading from v1.6
**WARNING**: If you are upgrading from osTicket 1.6, please ensure that all
your files in your upload folder are both readable and writable to your
http server software. Unreadable files will not be migrated to the
database during the upgrade and will be effectively lost.
After upgrading, we recommend migrating your attachments to the database or
to the new filesystem plugin. Use the `file` command-line applet to perform
the migration.
php manage.php file migrate --backend=6 --to=D
Some tasks are better left to a system administrator rather than a mindless
upgrade script. These are those remaining things that we'd rather you take
care of:
* Verify that your attachments have been successfully migrated to the
database and removed from your server's filesystem. Once you're
comfortable that they're all migrated, and that the remaining files are
all failed uploads or orphans from deleted tickets, remove the folder
where attachments were uploaded to.
* Remove codebase files no longer utilized in osTicket 1.7. If you have
console access to your server, a codebase-cleanup.sh script is provided
for you in the setup/ folder to help you automatically take care of this.
Otherwise, you may safely remove the following files from your codebase if
they exist:
* Removed in osTicket-1.6-rc5
ostconfig.php
* Removed in osTicket-1.6.0
images/button.jpg
images/logo.jpg
images/new_ticket_title.jpg
images/ticket_status_title.jpg
include/settings.php
* Removed in osTicket-1.7.0
images/bg.gif
images/fibres.png
images/home.gif
images/icons
images/lipsum.png
images/logo2.jpg
images/logout.gif
images/my_tickets.gif
images/new_ticket.gif
images/new_ticket_icon.jpg
images/poweredby.jpg
images/rainbow.png
images/refresh_btn.gif
images/ticket_status.gif
images/ticket_status_icon.jpg
images/verticalbar.jpg
images/view_closed_btn.gif
images/view_open_btn.gif
include/class.msgtpl.php
include/class.sys.php
include/client/index.php
include/client/viewticket.inc.php
include/ost-config.sameple.php
include/staff/api.inc.php
include/staff/changepasswd.inc.php
include/staff/dept.inc.php
include/staff/depts.inc.php
include/staff/editticket.inc.php
include/staff/mypref.inc.php
include/staff/myprofile.inc.php
include/staff/newticket.inc.php
include/staff/premade.inc.php
include/staff/reply.inc.php
include/staff/smtp.inc.php
include/staff/viewticket.inc.php
scp/css/autosuggest_inquisitor.css
scp/css/datepicker.css
scp/css/main.css
scp/css/style.css
scp/css/tabs.css
scp/images/alert.png
scp/images/bg-login-box.gif
scp/images/icons/email_settings.gif
scp/images/logo-support.gif
scp/images/minus.gif
scp/images/ostlogo.jpg
scp/images/pagebg.jpg
scp/images/plus.gif
scp/images/refresh.gif
scp/images/tab.jpg
scp/images/view_closed.gif
scp/images/view_open.gif
scp/js/ajax.js
scp/js/autolock.js
scp/js/bsn.AutoSuggest_2.1.3.js
scp/js/calendar.js
scp/js/datepicker.js
scp/js/tabber.js
* Removed in v1.7.1
include/class.mcrypt.php
include/client/thankyou.inc.php
include/upgrader/sql/*
* Removed in v1.7.2
include/pear/Crypt/Random.php
* Removed in v1.7.3
include/index.html
* Remove the setup/ folder. This contains code you won't need for a live
ticketing system.