v1.7.3

Enhancements

• Ticket thread items are now available for email templates (#790)
• Support MySQL servers on a non-standard port number, which is also not set in the php.ini file (#775)

Bugfixes

• Fix email handling where the character set advertised is us-ascii but iso-8859-1 was intended (#770)
• Ticket source is now editable (#772, #777)
• Email parsing would crash if Reply-To header was not found (#780)
• CSRF token creation would fail on some Windows installations (#771, #776)
• Tickets without an SLA set would never go overdue (#757, #767)
• FAQ search now hits category names (#781)
• FAQ search hits are sorted by article title now (#786)
• Email replies with nothing before the quoted response marker should remain as is (#787)
• CAPTCHA responses are now considered case-insensitive (#823)
• References email header how includes the parent email Message-Id (#825)
• Email attachment parsing would crash if the Content-Disposition header had no parameters (#828)
• Date format on the jQuery-UI datepicker is admin configurable now (#829)

Performance

• Scanning deleting orphaned files is much faster (#773, #778)

v1.7.2

Enhancements

• The ticket number is no longer required in the subject line and staff can reply to emails and create an internal note (released in v1.7.1.2)
• Show customized site logo on PDF output (#763)
• Support deployment for initial install with cli deploy script (#750)
• Require complete regression test pass before packaging new release (#751)
• Die with HTTP/500 for misconfiguration or database connect failure (#762)

Bug fixes

• Detect and import inline attachments without a Content-Disposition header (#737)
• Show correct template description again (#742, #743)
• Import attachments from emails continuing a ticket thread (regression introduced in v1.7.1.2) (#745)
• Support UTF-8 encoded filenames for fetched emails (#738)
• Disable Kerberos and NTLM authentication in mail fetching (#739)
• Forbid empty reply-separator setting (#752)
• Only email administrators for log messages that would be written to the database (#754)
• Emails fetched and rejected by a ticket filter that are not deleted or moved to a folder will not be re-fetched and re-rejected (#755)
• Workaround for some mail clients' inability to properly decode quoted-printable encoded emails (#760)
• Inline text bodies are incorrectly detected as attachments without a filename (#761)
• Properly decode and display some international chars in PDF printing (#765)

Security

• Require email address match if ticket number is matched in subject line and neither references or in-reply-to headers match an existing ticket thread item (regression introduced in v1.7.1.2) (#748)

Performance

• Address database performance issue scanning for orphaned file_chunk records (#764)

v1.7.1.4

Bugfixes

• Finally squelch all test fixture failures (yay!) (#732)
• Fix matching of ticket owner's email address on incoming mail (#731)
• Fix coding mistake matching system email addresses (#730)
• Fix a bug upgrading from osTicket 1.6 (#736)

v1.7.1.3

Bugfixes

• Cookie domain cannot have a port number (#719)
• ROOT_PATH is detected on Windows® (#726, #649)
• Do not double encode XML entities in ticket thread titles (#718, #567)
• Display correct template description on edit (#724, #727)

v1.7.1.2

Enhancements

• The ticket number is no longer required in the subject line and staff can reply to emails and create an internal note (29b3714)

Bugfixes

• session_start() is not used in random data collection, which broke some Windows installs (#712)
• Prevent email loops if a staff happens to use a system email address (#714)
• Turn off error_reporting (#717)
• Fix ROOT_PATH detection (again) (#716)
• Fix cookies for localhost and local servers (infamous "Invalid CSRF Token" error) (#707)

v1.7.1.1

Bugfixes

• Fix detection of ROOT_PATH on chrooted environments (#703, #705)
• Fix download of attachments with commas (',') in the filename (#702)
• Fix incorrect content-type header for CAPTCHA (#699)
• Avoid emails for password reset tokens on upgrade (#696)
• Use ROOT_DIR for filesystem paths (#698)
• Include tips.html in the download zip-file for installation popup help (#701)
• Fix repeated CSRF token issues on localhost domain (#709)

v1.7.1

Bugfixes

• Properly reject attachments submitted via the API (#668)
• Correctly support the "Use Reply-To" in ticket filters (#669)
• Don't log users out after changing username or email address (#684)
• Don't leak private FAQ article titles (#683)

v1.7.1 Release Candidate

Enhancements

• Custom logos and site pages (#604, #632, #616)
• Password reset link (#638)
• Export and import feature. Useful for migrations and backups. (#626)
• Use your email address as your username for logins (#631)
• SLA's can be marked transient. Tickets with a transient SLA will change to the SLA of the new department or help-topic when transferred or edited.
• Support installation on MySQL and MariaDB clusters. Use default storage engine and don't assume predictable auto-increment values (#568, #621)

Geeky Stuff

• mysqli support for PHP5+
• SSL support for database connections
• Namespaced configuration. This greatly simplifies the process of adding new configurable item (#564)
• Add signals API. A simple event hooking mechanism to allow for extensibility (#577)
• Add deployment command-line script (#586)
• Allow XHTML editing in the nicEditor (#615)
• Allow parallel database migration streams (#563) -- paves the way for extensions
• Use row-based email templates (#604) -- simplifies the process of adding new email message templates (think extensions)
• Support fetching from email boxes with aliased email addresses (#663)
• Introduce new crypto library that provides failsafe encryption for email passwords (#651)

Bugfixes

• Several typos in code and messages (#617, #618, #644, #660)
• Fix several upgrader bugs (#548, #619)
• Fix install fail on some Windows platforms (#570)
• Fix several issues in the command-line management (#580)
• Make room for command-line installation of osTicket (#581)
• regression Fix corrupted attachment downloads (#579, #583)
• Fix truncated attachment downloads when zlib.output_compression is enabled (#596)
• Disable cron activities when upgrade is pending (#594)
• Provide failsafe encoding for improperly-formatted emails (#601)
• Fix corrupted email attachments processed via pipe.php (#607)
• Fix discarding of poorly encoded base64 emails (#624)
• Support MariaDB 10.0+ (#630)
• Properly trim ticket email and name fields (#600)
• Fix truncated text from text/plain emails and web interface posts (#652)
• Add Assigned To and other fields to ticket view export (#646)
• regression Fix attachment migration (#648)
• Display correct staff notes (#588)
• Display correct auto-response email for departments (#575)
• Fix login form ("Authentication Required") loop (#653)
• Ensure email message-id is fetched correctly (#664)
• Ensure X-Forwarded-For header does not have leading or trailing whitespace (#665)

Performance

• Only fetch configuration for multifile upload if necessary (#637)
• Don't use sessions on the API (#623)
• regression Avoid an extra query per request to fetch schema signature (#658)