PDF thumbnails are not being generated when using Amazon S3 as storage engine #17031
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opbissa
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In pimcore admin PDF thumbnails are not being displayed for all PDF files, it works fine for Images. I checked system requirements and all the required tools are installed on the server.
While checking error logs I am seeing following error messages:
`[2024-05-09T07:35:10.221862-04:00] pimcore.ERROR: Symfony\Component\Process\Exception\ProcessSignaledException: The process has been signaled with signal "11". in /var/app/current/vendor/symfony/process/Process.php:442 Stack trace: #0 /var/app/current/vendor/symfony/process/Process.php(255): Symfony\Component\Process\Process->wait() #1 /var/app/current/vendor/pimcore/pimcore/lib/Document/Adapter/Ghostscript.php(199): Symfony\Component\Process\Process->run() #2 /var/app/current/vendor/pimcore/pimcore/models/Asset/Document/ImageThumbnail.php(155): Pimcore\Document\Adapter\Ghostscript->saveImage('/var/app/curren...', 1) #3 /var/app/current/vendor/pimcore/pimcore/models/Asset/Document/ImageThumbnail.php(104): Pimcore\Model\Asset\Document\ImageThumbnail->getCacheFileStream() #4 /var/app/current/vendor/pimcore/pimcore/models/Asset/Thumbnail/ImageThumbnailTrait.php(117): Pimcore\Model\Asset\Document\ImageThumbnail->generate(false) #5 /var/app/current/vendor/pimcore/pimcore/models/Asset/Thumbnail/ImageThumbnailTrait.php(100): Pimcore\Model\Asset\Document\ImageThumbnail->getPathReference(false) #6 /var/app/current/vendor/pimcore/pimcore/bundles/AdminBundle/Controller/Admin/Asset/AssetController.php(1604): Pimcore\Model\Asset\Document\ImageThumbnail->getStream() #7 /var/app/current/vendor/symfony/http-kernel/HttpKernel.php(163): Pimcore\Bundle\AdminBundle\Controller\Admin\Asset\AssetController->getDocumentThumbnailAction(Object(Symfony\Component\HttpFoundation\Request)) #8 /var/app/current/vendor/symfony/http-kernel/HttpKernel.php(75): Symfony\Component\HttpKernel\HttpKernel->handleRaw(Object(Symfony\Component\HttpFoundation\Request), 1) #9 /var/app/current/vendor/symfony/http-kernel/Kernel.php(202): Symfony\Component\HttpKernel\HttpKernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #10 /var/app/current/public/index.php(35): Symfony\Component\HttpKernel\Kernel->handle(Object(Symfony\Component\HttpFoundation\Request)) #11 {main} [] []
[2024-05-09T07:35:10.263974-04:00] pimcore.ERROR: Unable to load image /var/app/current/public/var/tmp/asset-cache/Backup/324812/image-thumb__324812__document_original_image/page_1.png: ImagickException: improper image header `/var/app/current/public/var/tmp/asset-cache/Backup/324812/image-thumb__324812__document_original_image/page_1.png' @ error/png.c/ReadPNGImage/4104 in /var/app/current/vendor/pimcore/pimcore/lib/Image/Adapter/Imagick.php:93 Stack trace: #0 /var/app/current/vendor/pimcore/pimcore/lib/Image/Adapter/Imagick.php(93): Imagick->readImage('/var/app/curren...') #1 /var/app/current/vendor/pimcore/pimcore/models/Asset/Image/Thumbnail/Processor.php(287): Pimcore\Image\Adapter\Imagick->load('/var/app/curren...', Array) #2 /var/app/current/vendor/pimcore/pimcore/models/Asset/Document/ImageThumbnail.php(111): Pimcore\Model\Asset\Image\Thumbnail\Processor::process(Object(Pimcore\Model\Asset\Document), Object(Pimcore\Model\Asset\Image\Thumbnail\Config), '/var/app/curren...', false, false) #3 /var/app/current/vendor/pimcore/pimcore/models/Asset/Thumbnail/ImageThumbnailTrait.php(117): Pimcore\Model\Asset\Document\ImageThumbnail->generate(false) #4 /var/app/current/vendor/pimcore/pimcore/models/Asset/Thumbnail/ImageThumbnailTrait.php(100): Pimcore\Model\Asset\Document\ImageThumbnail->getPathReference(false) #5 /var/app/current/vendor/pimcore/pimcore/bundles/AdminBundle/Controller/Admin/Asset/AssetController.php(1604): Pimcore\Model\Asset\Document\ImageThumbnail->getStream() #6 /var/app/current/vendor/symfony/http-kernel/HttpKernel.php(163): Pimcore\Bundle\AdminBundle\Controller\Admin\Asset\AssetController->getDocumentThumbnailAction(Object(Symfony\Component\HttpFoundation\Request)) #7 /var/app/current/vendor/symfony/http-kernel/HttpKernel.php(75): Symfony\Component\HttpKernel\HttpKernel->handleRaw(Object(Symfony\Component\HttpFoundation\Request), 1) #8 /var/app/current/vendor/symfony/http-kernel/Kernel.php(202): Symfony\Component\HttpKernel\HttpKernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #9 /var/app/current/public/index.php(35): Symfony\Component\HttpKernel\Kernel->handle(Object(Symfony\Component\HttpFoundation\Request)) #10 {main} [] []
[2024-05-09T07:35:10.268443-04:00] pimcore.ERROR: Couldn't create image-thumbnail of document /Backup/A40_14786.pdf: Exception: Unable to generate thumbnail for asset 324812 from source image /var/app/current/public/var/tmp/asset-cache/Backup/324812/image-thumb__324812__document_original_image/page_1.png in /var/app/current/vendor/pimcore/pimcore/models/Asset/Image/Thumbnail/Processor.php:288 Stack trace: #0 /var/app/current/vendor/pimcore/pimcore/models/Asset/Document/ImageThumbnail.php(111): Pimcore\Model\Asset\Image\Thumbnail\Processor::process(Object(Pimcore\Model\Asset\Document), Object(Pimcore\Model\Asset\Image\Thumbnail\Config), '/var/app/curren...', false, false) #1 /var/app/current/vendor/pimcore/pimcore/models/Asset/Thumbnail/ImageThumbnailTrait.php(117): Pimcore\Model\Asset\Document\ImageThumbnail->generate(false) #2 /var/app/current/vendor/pimcore/pimcore/models/Asset/Thumbnail/ImageThumbnailTrait.php(100): Pimcore\Model\Asset\Document\ImageThumbnail->getPathReference(false) #3 /var/app/current/vendor/pimcore/pimcore/bundles/AdminBundle/Controller/Admin/Asset/AssetController.php(1604): Pimcore\Model\Asset\Document\ImageThumbnail->getStream() #4 /var/app/current/vendor/symfony/http-kernel/HttpKernel.php(163): Pimcore\Bundle\AdminBundle\Controller\Admin\Asset\AssetController->getDocumentThumbnailAction(Object(Symfony\Component\HttpFoundation\Request)) #5 /var/app/current/vendor/symfony/http-kernel/HttpKernel.php(75): Symfony\Component\HttpKernel\HttpKernel->handleRaw(Object(Symfony\Component\HttpFoundation\Request), 1) #6 /var/app/current/vendor/symfony/http-kernel/Kernel.php(202): Symfony\Component\HttpKernel\HttpKernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #7 /var/app/current/public/index.php(35): Symfony\Component\HttpKernel\Kernel->handle(Object(Symfony\Component\HttpFoundation\Request)) #8 {main} [] []
`
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