Something went wrong when trying to save credentials. Contact support.

[dbeastes]

Select the SuiteCloud tool where you encountered the issue

SuiteCloud Extension for VSCode

Version of the SuiteCloud Tool

1.6.0

Operating system

Windows 11

Node Version / VSCode Version

1.81.1

JAVA Version

17.0.2+8-LTS-86

Bug description

Recieving error "Something went wrong when trying to save credentials. Contact support." when trying to remove or create account set up.

Steps To Reproduce

1. Run Manage Accounts
2. Select account to remove.
3. getting error "Something went wrong when trying to save credentials. Contact support."

Actual Output

Getting Error "Something went wrong when trying to save credentials. Contact support."

Expected Output

Account should be removed.

Anything else?

No response

[antoniofruci]

Hi @dbeastes ,
Can you confirm you are able to see ALL the previously set-up accounts and the error only happens when trying to add or delete?
Also, can you please check you have write permission of your home folder where the credentials are stored?

[dbeastes]

Hi @antoniofruci,
Yes. All other functionality seems to be working. I had to update the sdk earlier this week to account for a NetSuite 2024.1 release not allowing me to upload files. After the update, everything seemed to be working, but now I get this error trying to write to the credentials file. Setting up a new account or even removing or renaming an account gives the same error. I tried removing the credentials file and setting up a new account. It did recreate the file, but the file remained empty and I still got the error. I can update the credentials file manually. Is there something in the SDK that I need to give permission?

[alii-gator]

@dbeastes can you please try to run the following on your command line and share the format of the output, you dont have to share the actual output.
wmic csproduct get UUID

[dbeastes]

Hello @alii-gator,
I get this error: "The term 'wmic' is not recognized as the name of a cmdlet, function, script file, or operable program."

But maybe I'm doing it wrong.

[RSCMal]

Any luck with a solution?

I'm having the same issue. I've tried just about everything I can think of to resolve the issue.

• Uninstalled / Reinstalled various versions of WebStorm
• Deleted the credentials file
• CLI / Node.js
• New Windows Profile

It's only happening on one computer. Initially rolled back to older plugin, 2023.1, but that's broken and no longer available.

[alii-gator]

@dbeastes @RSCMal
Can you please try following steps

Open Settings by pressing the Windows + I keys together.
Then, chooses apps Then, click Optional features.
Click the Feature display button.
Search for Wmic and check the box next to it and press Next.
Click the Install/enable button.

Enabling above might take a while, when its enabled please restart your machine and try the following in CMD
wmic csproduct get UUID

If this gives you an output, please try running the latest version of suitecloud extension, it should work

[RSCMal]

wmic is installed for me. I'm getting the following error when I run this command.

ERROR:
Description = Invalid namespace

Further research indicates that the WMI database is corrupt, so I've rebuilt it and now this command returns a UUID

I'm no longer getting the error in Webstorm.