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Account Activation #270

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nickkoelliker opened this issue Sep 21, 2023 · 7 comments
Open

Account Activation #270

nickkoelliker opened this issue Sep 21, 2023 · 7 comments

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@nickkoelliker
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Hello,
we created an account last night, but we do not receive an activation email. In the meantime, we have triggered the activation email several times, but without ever receiving one. Is there a current problem?

@nate9336
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I also have this issue, guess I'll have to use another service.

@megosugit
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same here, created an account this morning, and I never received the verification email

@pmorelli
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Also haven't gotten one after repeated attempts.

@darren-geraghty-vectorsolutions

The issue still persists. I've tried registering with 3 different emails, using different passwords (not sure if there are any password requirements; none are listed on the webpage), and never get the verification email.

@delano
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delano commented Apr 2, 2024

Ugh, sorry for all the trouble folks. And my slackadaisical follow-up here.

We switched email providers today so I'm hoping emails are sending reliably again. The issue seemed really hit or miss until we figured out it was a rate limiting issue with our provider. The new one has a much higher limit and they make it a lot easier to debug issues like this.

@megosugit
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Ugh, sorry for all the trouble folks. And my slackadaisical follow-up here.

We switched email providers today so I'm hoping emails are sending reliably again. The issue seemed really hit or miss until we figured out it was a rate limiting issue with our provider. The new one has a much higher limit and they make it a lot easier to debug issues like this.

Hi,
I tried when you replied but without success.
I gave several more attempts today, but I'm still unable to log in.

I only receive an email when I do the Forgot your password procedure. But every time I try to log in, the website tells me:
A verification was sent to EDITED@gmail.com
but I don't receive any email and it doesn't log me in.

I can do more tests if needed, or I can provide my full email address in private.

@delano
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delano commented Apr 30, 2024

Email me with the address you want to log in with: info@onetimesecret.com. I'll fix it manually.

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6 participants