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lost password recovery should direct users to support@, not info@ #474

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jeffmjack opened this issue Oct 27, 2013 · 2 comments
Open

lost password recovery should direct users to support@, not info@ #474

jeffmjack opened this issue Oct 27, 2013 · 2 comments

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@jeffmjack
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We get emails directed to info@ when they can't recover their passwords; it should direct them to support@ so they get appropriate attention more quickly.

@julianduque
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There are no references of info@ on jitsu cli

@chjj
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chjj commented May 22, 2014

@julianduque, I think he's referring to this in the user-password-reset template:

If you are still having trouble logging in or if you have any questions, please feel free to email support@nodejitsu.com, visit our support center, or join the #nodejitsu channel on irc.freenode.net!

The "from" field is always info@nodejitsu.com in our nodejitsu config. I think he's saying that if it were support@nodejitsu.com instead, people could easily reply if they need help.

Since this is part of the global config in nodejitsu-systems, I'm wondering if this will have negative effects elsewhere if we change everything to support@. We could and probably should change the code to send it out from support@ on a case-by-case basis.

@chjj chjj reopened this May 22, 2014
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