Inability to Communicate with Sellers Through the App

[Syedmujtaba313]

Issue: Inability to Communicate with Sellers Through the App
Description:
Users are encountering a significant problem where they are unable to initiate or maintain communication with sellers through the app. This issue impedes the ability to ask questions, seek clarification, or resolve any concerns related to purchases, which can lead to a frustrating and unsatisfactory user experience.

Steps to Reproduce:

1. Log in to the app using valid credentials.
2. Browse the available listings and select a product of interest.
3. Attempt to initiate communication with the seller by clicking on the provided messaging or contact option.
4. Observe the behavior of the communication feature within the app.

Expected Result:
The app should provide a seamless and functional communication channel that allows users to easily contact sellers for inquiries, negotiations, or issue resolutions. Users should be able to send messages and receive responses from sellers without any hindrance.

Actual Result:
Upon attempting to initiate communication with a seller through the app, users find that the messaging or contact feature does not function as expected. Messages are not sent, and there is no response from the seller, making it impossible to establish communication.

Impact:
This issue has a significant negative impact on the user experience and can result in abandoned transactions, unresolved issues, and a decline in user trust in the platform. Effective communication between buyers and sellers is crucial for successful transactions.