[Bug]: Nexcloud desktop 3.13.0 crash when using external path

[matvit92]

⚠️ Before submitting, please verify the following: ⚠️

• This is a bug, not a question or a configuration issue.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
• I agree to follow Nextcloud's Code of Conduct

Bug description

After updating from version 3.12.3 to 3.13.0 client crash, when using external storage path for files. In my case on SD card. After downgrade to 3.12.4 it working OK.

Issue reported by another user here: nextcloud-releases/desktop#9

Steps to reproduce

Set files path to external media (SD card)

Expected behavior

Client crash

Which files are affected by this bug

No files affected

Operating system

Windows

Which version of the operating system you are running.

Windows 11

Package

Other

Nextcloud Server version

24.0.4

Nextcloud Desktop Client version

3.13.0

Is this bug present after an update or on a fresh install?

Updated to a major version (ex. 3.3.6 to 3.4.0)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

Are you using an external user-backend?

• Default internal user-backend
• LDAP/ Active Directory
• SSO - SAML
• Other

Nextcloud Server logs

No response

Additional info

No response

[michael-r-elp]

Can confirm, got a call today from someone on 3.13.0 experiencing the same problem, after downgrade to 3.12.4 everything worked fine again.
Logs didn't say anything useful, the event viewer showed that nextcloud crashed within module ntdll with error code 0xc0000005.

[DavidS]

Same on my dad's machine: crashes with 3.13.0; works fine with 3.12.4; has the nextcloud storage on N:\, a mapped drive

[CWRMTM]

Can confirm this behaviour in 3.13.0.
I actually just signed up for this. ;-)

[willie68]

Confirm: USB SDD -> crash, same pc local HDD -> works
Nothing in my logs.

[hdmr14]

oh, that's interesting.
local SSD(SATA) -> crashed on my PC.

[matvit92]

oh, that's interesting. local SSD(SATA) -> crashed on my PC.

Mapped in default directory?

[hdmr14]

oh, that's interesting. local SSD(SATA) -> crashed on my PC.

Mapped in default directory?

Ah, No.
I've set up a mapping to 'H:\Nextcloud'.
Sorry for any confusion.

[digimbyte]

same issue, I thought this was related to a case insensitive issue as NextCloud is Case Sensative on the server but it maybe related to external media.
I use a 12TB external HDD for our teams backup/media and its been crashing. I updated because files weren't updating prior.

[haziqnorisham]

Same issue here, sync to external usb hdd will crash on 3.13.0, downgrade to 3.12.4 & sync works.

[pascal142]

Same issue, windows client 3.13 crashes. Downgrade to 3.12.5 is working again
Nom de l’application défaillante nextcloud.exe, version : 3.13.0.55335, horodatage : 0x66280dc7
Nom du module défaillant : ntdll.dll, version : 10.0.22621.3374, horodatage : 0xeae8eecc
Code d’exception : 0xc0000005

[toniQva]

Tengo el mismo error,

[steinjo]

Exact same problem here, windows 11, drive is an encrypted container mapped to X:
Downgrading to client 3.11.0 and it works again

[obriat]

Confirm I got the same problem Windows 10 + Sandisk external SSD on E: drive. But only one of my account made the app crash