[BUG] Issue creating creditmemo for orders with bundle products that are paid with Klarna

[gjportegies]

Describe the bug
Unable to credit orders with bundle products that are paid via Karna.

Mollie.ERROR: error: [2024-03-04T12:39:48+0000] Error executing API call (422: Unprocessable Entity): Cannot create a refund for these lines, the total amount shipped is zero.. Field: lines. Documentation: https://docs.mollie.com/reference/v2/orders-api/create-order-refund [] []

Used versions

• Magento Version number(eg 2.3.5): 2.4.6-p3
• Open source/Enterprise/B2b: Open source
• Mollie version number (Check configuration): 2.34.0

To Reproduce
Steps to reproduce the behavior:

1. Go to an order that is completed, has a bundle product and is paid with Klarna.
2. Click on the invoice and create a creditmemo.
3. Check the bundle product to refund.
4. Click on "Refund".
5. See error

Expected behavior
When a creditmemo is created we would expect Mollie to refund the given amound.

Actual behavior
The creditmemo is created in the Magento backend, but the order is not refunded in Mollie.
Or in most cases an error is thrown:

Mollie.ERROR: error: [2024-03-04T12:39:48+0000] Error executing API call (422: Unprocessable Entity): Cannot create a refund for these lines, the total amount shipped is zero.. Field: lines. Documentation: https://docs.mollie.com/reference/v2/orders-api/create-order-refund [] []

Additional context
If an order contains a bundle product combined with other simple or configurable products there is no error thrown in the backend. The problem then is that in Mollie only the simple products are refunded and not the bundle product.

[Frank-Magmodules]

Hi there @gjportegies Thank you for bringing this issue to our attention. Regrettably, we haven't been able to replicate it. We've successfully ordered a bundle product and processed a refund using the default Magento sample data.

Could you attempt this on a clean Magento environment with only the Mollie extension installed?
This will help us eliminate any potential interference from other extensions.

Thank you!

[Frank-Magmodules]

Hi There @gjportegies , could you find a moment to review this? As i'm eager to explore this issue with you!

[gjportegies]

@Frank-Magmodules unfortunately I've been sick for quite some time. So I've not yet found the time. But it's on the list.

[Frank-Magmodules]

Oh, that's unfortunate for you @gjportegies , get well soon. We'll leave this open for now.

[Frank-Magmodules]

Hello there, @gjportegies! I hope you're feeling better, of course. Have you managed to reproduce this on the latest version?

[gjportegies]

Hello @Frank-Magmodules, luckily I'm feeling way better.

I've setup a Magento 2.4.6-p5 installation with sample data and am able to reproduce the issue.
In this environment I've installed Mollie (2.34.0) and I'm able to reproduce the issue.

mollie-issue-creditmemo-720.mov

[gjportegies]

Product export of the two configurable products and bundle product I've added in the backend:

export_catalog_product_20240415_094237.csv

sku	store_view_code	attribute_set_code	product_type	categories	product_websites	name	description	short_description	weight	product_online	tax_class_name	visibility	price	special_price	special_price_from_date	special_price_to_date	url_key	meta_title	meta_keywords	meta_description	base_image	base_image_label	small_image	small_image_label	thumbnail_image	thumbnail_image_label	swatch_image	swatch_image_label	created_at	updated_at	new_from_date	new_to_date	display_product_options_in	map_price	msrp_price	map_enabled	gift_message_available	custom_design	custom_design_from	custom_design_to	custom_layout_update	page_layout	product_options_container	msrp_display_actual_price_type	country_of_manufacture	additional_attributes	qty	out_of_stock_qty	use_config_min_qty	is_qty_decimal	allow_backorders	use_config_backorders	min_cart_qty	use_config_min_sale_qty	max_cart_qty	use_config_max_sale_qty	is_in_stock	notify_on_stock_below	use_config_notify_stock_qty	manage_stock	use_config_manage_stock	use_config_qty_increments	qty_increments	use_config_enable_qty_inc	enable_qty_increments	is_decimal_divided	website_id	related_skus	related_position	crosssell_skus	crosssell_position	upsell_skus	upsell_position	additional_images	additional_image_labels	hide_from_product_page	custom_options	bundle_price_type	bundle_sku_type	bundle_price_view	bundle_weight_type	bundle_values	bundle_shipment_type	associated_skus	downloadable_links	downloadable_samples	configurable_variations	configurable_variation_labels
16.OLUGC0002.BL.200-44 (XS)		Default	simple		base	Australian duo jack zwarte borstbies 2.0	zwart - navy-XS			1.000000	1	Taxable Goods	Not Visible Individually	169.950000				australian-duo-jack-zwarte-borstbies-2-0-zwart-navy-xs	Australian duo jack zwarte borstbies 2.0	zwart - navy	Australian duo jack zwarte borstbies 2.0	zwart - navy	Australian duo jack zwarte borstbies 2.0	zwart - navy									4/11/24, 3:59 PM	4/11/24, 3:59 PM			Block after Info Column				No					Product -- Full Width		Use config		size=XS	2.0000	0.0000	1	0	0	1	1	1	10000	1	1	1.0000	1	1	1	1	1.0000	1	0	0	0
16.OLUGC0002.BL.200-46 (S)		Default	simple		base	Australian duo jack zwarte borstbies 2.0	zwart - navy-S			1.000000	1	Taxable Goods	Not Visible Individually	169.950000				australian-duo-jack-zwarte-borstbies-2-0-zwart-navy-s	Australian duo jack zwarte borstbies 2.0	zwart - navy	Australian duo jack zwarte borstbies 2.0	zwart - navy	Australian duo jack zwarte borstbies 2.0	zwart - navy									4/11/24, 3:59 PM	4/11/24, 3:59 PM			Block after Info Column				No					Product -- Full Width		Use config		size=S	2.0000	0.0000	1	0	0	1	1	1	10000	1	1	1.0000	1	1	1	1	1.0000	1	0	0	0
16.OLUGC0002.BL.200-48 (M)		Default	simple		base	Australian duo jack zwarte borstbies 2.0	zwart - navy-M			1.000000	1	Taxable Goods	Not Visible Individually	169.950000				australian-duo-jack-zwarte-borstbies-2-0-zwart-navy-m	Australian duo jack zwarte borstbies 2.0	zwart - navy	Australian duo jack zwarte borstbies 2.0	zwart - navy	Australian duo jack zwarte borstbies 2.0	zwart - navy									4/11/24, 3:59 PM	4/11/24, 3:59 PM			Block after Info Column				No					Product -- Full Width		Use config		size=M	0.0000	0.0000	1	0	0	1	1	1	10000	1	0	1.0000	1	1	1	1	1.0000	1	0	0	0
16.OLUGC0002.BL.200-50 (L)		Default	simple		base	Australian duo jack zwarte borstbies 2.0	zwart - navy-L			1.000000	1	Taxable Goods	Not Visible Individually	169.950000				australian-duo-jack-zwarte-borstbies-2-0-zwart-navy-l	Australian duo jack zwarte borstbies 2.0	zwart - navy	Australian duo jack zwarte borstbies 2.0	zwart - navy	Australian duo jack zwarte borstbies 2.0	zwart - navy									4/11/24, 3:59 PM	4/11/24, 3:59 PM			Block after Info Column				No					Product -- Full Width		Use config		size=L	0.0000	0.0000	1	0	0	1	1	1	10000	1	0	1.0000	1	1	1	1	1.0000	1	0	0	0
16.OLUGC0002.BL.200-52 (XL)		Default	simple		base	Australian duo jack zwarte borstbies 2.0	zwart - navy-XL			1.000000	1	Taxable Goods	Not Visible Individually	169.950000				australian-duo-jack-zwarte-borstbies-2-0-zwart-navy-xl	Australian duo jack zwarte borstbies 2.0	zwart - navy	Australian duo jack zwarte borstbies 2.0	zwart - navy	Australian duo jack zwarte borstbies 2.0	zwart - navy									4/11/24, 3:59 PM	4/11/24, 3:59 PM			Block after Info Column				No					Product -- Full Width		Use config		size=XL	0.0000	0.0000	1	0	0	1	1	1	10000	1	0	1.0000	1	1	1	1	1.0000	1	0	0	0
16.OLUGC0002.BL.200		Default	configurable	Default Category/Training,Default Category/Men,Default Category/Women,Default Category/Men/Tops,Default Category/Men/Tops/Jackets,Default Category/Women/Tops,Default Category/Women/Tops/Jackets	base	Australian duo jack zwarte borstbies 2.0	zwart - navy			1.000000	1	Taxable Goods	Catalog, Search					australian-duo-jack-zwarte-borstbies-2-0-zwart-navy	Australian duo jack zwarte borstbies 2.0	zwart - navy	Australian duo jack zwarte borstbies 2.0	zwart - navy	Australian duo jack zwarte borstbies 2.0	zwart - navy	/1/6/16.olugc0002.bl-200-1.jpg		/1/6/16.olugc0002.bl-200-1.jpg		/1/6/16.olugc0002.bl-200-1.jpg				4/11/24, 3:59 PM	4/11/24, 4:16 PM			Block after Info Column				Use config					Product -- Full Width		Use config			0.0000	0.0000	1	0	0	1	1	1	10000	1	1	1.0000	1	1	1	1	1.0000	1	0	0	0							/1/6/16.olugc0002.bl-200-1.jpg
16.OLUPA0001.BL.200-44 (XS)		Default	simple	Default Category/Training,Default Category/Men,Default Category/Women	base	Australian broek met 2 ritsen en zwarte bies 2.0	navy-XS			1.000000	1	Taxable Goods	Not Visible Individually	109.950000				australian-broek-met-2-ritsen-en-zwarte-bies-2-0-navy-xs	Australian broek met 2 ritsen en zwarte bies 2.0	navy	Australian broek met 2 ritsen en zwarte bies 2.0	navy	Australian broek met 2 ritsen en zwarte bies 2.0	navy									4/11/24, 4:14 PM	4/11/24, 4:14 PM			Block after Info Column				No					Product -- Full Width		Use config		size=XS	1.0000	0.0000	1	0	0	1	1	1	10000	1	1	1.0000	1	1	1	1	1.0000	1	0	0	0
16.OLUPA0001.BL.200-46 (S)		Default	simple	Default Category/Training,Default Category/Men,Default Category/Women	base	Australian broek met 2 ritsen en zwarte bies 2.0	navy-S			1.000000	1	Taxable Goods	Not Visible Individually	109.950000				australian-broek-met-2-ritsen-en-zwarte-bies-2-0-navy-s	Australian broek met 2 ritsen en zwarte bies 2.0	navy	Australian broek met 2 ritsen en zwarte bies 2.0	navy	Australian broek met 2 ritsen en zwarte bies 2.0	navy									4/11/24, 4:14 PM	4/11/24, 4:14 PM			Block after Info Column				No					Product -- Full Width		Use config		size=S	0.0000	0.0000	1	0	0	1	1	1	10000	1	0	1.0000	1	1	1	1	1.0000	1	0	0	0
16.OLUPA0001.BL.200-48 (M)		Default	simple	Default Category/Training,Default Category/Men,Default Category/Women	base	Australian broek met 2 ritsen en zwarte bies 2.0	navy-M			1.000000	1	Taxable Goods	Not Visible Individually	109.950000				australian-broek-met-2-ritsen-en-zwarte-bies-2-0-navy-m	Australian broek met 2 ritsen en zwarte bies 2.0	navy	Australian broek met 2 ritsen en zwarte bies 2.0	navy	Australian broek met 2 ritsen en zwarte bies 2.0	navy									4/11/24, 4:14 PM	4/11/24, 4:14 PM			Block after Info Column				No					Product -- Full Width		Use config		size=M	3.0000	0.0000	1	0	0	1	1	1	10000	1	1	1.0000	1	1	1	1	1.0000	1	0	0	0
16.OLUPA0001.BL.200-50 (L)		Default	simple	Default Category/Training,Default Category/Men,Default Category/Women	base	Australian broek met 2 ritsen en zwarte bies 2.0	navy-L			1.000000	1	Taxable Goods	Not Visible Individually	109.950000				australian-broek-met-2-ritsen-en-zwarte-bies-2-0-navy-l	Australian broek met 2 ritsen en zwarte bies 2.0	navy	Australian broek met 2 ritsen en zwarte bies 2.0	navy	Australian broek met 2 ritsen en zwarte bies 2.0	navy									4/11/24, 4:14 PM	4/11/24, 4:14 PM			Block after Info Column				No					Product -- Full Width		Use config		size=L	4.0000	0.0000	1	0	0	1	1	1	10000	1	1	1.0000	1	1	1	1	1.0000	1	0	0	0
16.OLUPA0001.BL.200-52 (XL)		Default	simple	Default Category/Training,Default Category/Men,Default Category/Women	base	Australian broek met 2 ritsen en zwarte bies 2.0	navy-XL			1.000000	1	Taxable Goods	Not Visible Individually	109.950000				australian-broek-met-2-ritsen-en-zwarte-bies-2-0-navy-xl	Australian broek met 2 ritsen en zwarte bies 2.0	navy	Australian broek met 2 ritsen en zwarte bies 2.0	navy	Australian broek met 2 ritsen en zwarte bies 2.0	navy									4/11/24, 4:14 PM	4/11/24, 4:14 PM			Block after Info Column				No					Product -- Full Width		Use config		size=XL	0.0000	0.0000	1	0	0	1	1	1	10000	1	0	1.0000	1	1	1	1	1.0000	1	0	0	0
16.OLUPA0001.BL.200		Default	configurable	Default Category/Training,Default Category/Men,Default Category/Women,Default Category/Men/Bottoms,Default Category/Men/Bottoms/Pants,Default Category/Women/Bottoms,Default Category/Women/Bottoms/Pants	base	Australian broek met 2 ritsen en zwarte bies 2.0	navy			1.000000	1	Taxable Goods	Catalog, Search					australian-broek-met-2-ritsen-en-zwarte-bies-2-0-navy	Australian broek met 2 ritsen en zwarte bies 2.0	navy	Australian broek met 2 ritsen en zwarte bies 2.0	navy	Australian broek met 2 ritsen en zwarte bies 2.0	navy	/a/u/australian_broek_met_2_ritsen_en_zwarte_bies_2.0_navy_.jpg		/a/u/australian_broek_met_2_ritsen_en_zwarte_bies_2.0_navy_.jpg		/a/u/australian_broek_met_2_ritsen_en_zwarte_bies_2.0_navy_.jpg				4/11/24, 4:14 PM	4/11/24, 4:17 PM			Block after Info Column				Use config					Product -- Full Width		Use config			0.0000	0.0000	1	0	0	1	1	1	10000	1	1	1.0000	1	1	1	1	1.0000	1	0	0	0							/a/u/australian_broek_met_2_ritsen_en_zwarte_bies_2.0_navy_.jpg
AUSPAKNAVY		Default	bundle	Default Category/Men,Default Category/Men/Tops,Default Category/Men/Bottoms,Default Category/Men/Tops/Jackets,Default Category/Men/Bottoms/Pants,Default Category/Women,Default Category/Women/Tops,Default Category/Women/Bottoms,Default Category/Women/Tops/Jackets,Default Category/Women/Bottoms/Pants,Default Category/Sale,Default Category/What's New	base	Australian trainingspak zwarte bies	zwart - navy				1	Taxable Goods	Catalog, Search	269.950000				australian-trainingspak-zwarte-bies-zwart-navy	Australian trainingspak zwarte bies	zwart - navy	Australian trainingspak zwarte bies	zwart - navy	Australian trainingspak zwarte bies	zwart - navy	/a/u/auspaknavy_1.png		/a/u/auspaknavy_1.png		/a/u/auspaknavy_1.png				4/11/24, 4:31 PM	4/11/24, 4:52 PM			Block after Info Column				Use config					Product -- Full Width		Use config		size=55 cm	0.0000	0.0000	1	0	0	1	1	1	10000	1	1	1.0000	1	1	1	1	1.0000	1	0	0	0							/a/u/auspaknavy_1.png				fixed	dynamic	Price range	dynamic	name=Jasje,type=select,required=1,sku=16.OLUGC0002.BL.200-44 (XS),price=0.0000,default=0,default_qty=1.0000,price_type=fixed,can_change_qty=0	name=Jasje,type=select,required=1,sku=16.OLUGC0002.BL.200-46 (S),price=0.0000,default=0,default_qty=1.0000,price_type=fixed,can_change_qty=0	name=Jasje,type=select,required=1,sku=16.OLUGC0002.BL.200-48 (M),price=0.0000,default=0,default_qty=1.0000,price_type=fixed,can_change_qty=0

[Frank-Magmodules]

Thanks for adding this, @gjportegies! With this new information, I'll look into the issue again and keep you updated.

[Frank-Magmodules]

Hi There @gjportegies ,

Thanks to your latest comment, we've successfully reproduced and resolved the issue in our last release! Your detailed information and patience have been really valuable in troubleshooting. I'll mark this issue as closed for now, but please don't hesitate to reopen or comment if necessary. Thanks again!