Unable to retrieve child resources

[burningchrome7]

Preflight Checklist

• I have installed the latest version of Storage Explorer.
• I have checked existing resources, including the troubleshooting guide and the release notes.
• I have searched for similar issues.

Storage Explorer Version

1.33.1

Regression From

No response

Architecture

x64

Storage Explorer Build Number

20240410.2

Platform

Windows

OS Version

Windows 11 Business

Bug Description

Cannot view the contents of Blob Containers. $web

Steps to Reproduce

1. Launch Storage Explorer
2. Open Pay-As-You-Go
3. Open Storage Accounts
4. Open storage account (premium) (BlockBlobStorage)
5. Select Blob Containers

Actual Experience

After step 5 above I get:
Unable to retrieve child resources

ProducerError:{
"name": "Electron Net Error",
"message": "{"name":"Electron Net Error","cause":{}}"
}

Expected Experience

I would expect to see $logs and $web but I get the error message instead.

Additional Context

It was working this morning when I copied blobs from a production directory to a development dir. The third time I did a copy Storage Explorer quit responding. Now every time I try I get the Electron Net Error. Also if I try to access the storage account from Azure Portal Storage Account/ Containers I do see the $web and $log containers but I cannot access them with the following error:
Unable to Load Data Do you want to run some check to detect common connectivity issues? Running Perform-Self-Diagnostics shows all is okay:
{
"browserInfo": {
"success": true,
"details": {
"browserName": "Google Chrome",
"OSName": "Windows",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"
}
},
"fetchManifest": {
"success": true,
"status": 200,
"statusText": "",
"details": "Manifest was successfully retrieved with a status of 200. Cosmos DB is available."
},
"clientSideDependencyEndpoints": {
"success": true,
"details": [
{
"name": "Hosting Service: https://hosting.portal.azure.net/",
"uri": "https://hosting.portal.azure.net/api/ping",
"status": 200,
"statusText": ""
},
{
"name": "Hosting Service: https://hosting.portal.azure.net/",
"uri": "https://hosting.portal.azure.net/api/ping",
"status": 200,
"statusText": ""
},
{
"name": "Third Party Hosting Service",
"uri": "https://hosting.partners.azure.net/api/ping",
"status": 200,
"statusText": ""
},
{
"name": "Azure Resource Manager",
"uri": "https://management.azure.com/healthcheck?api-version=2014-04-01",
"status": 200,
"statusText": ""
},
{
"name": "Hosting Service: https://ms.hosting.portal.azure.net/",
"uri": "https://ms.hosting.portal.azure.net/api/ping",
"status": 200,
"statusText": ""
},
{
"name": "React View",
"uri": "https://reactblade.portal.azure.net/api/ping",
"status": 204,
"statusText": ""
},
{
"name": "Hosting Service: https://hosting-ms.portal.azure.net/",
"uri": "https://hosting-ms.portal.azure.net/api/ping",
"status": 200,
"statusText": ""
},
{
"name": "Hosting Service: https://hosting-ms.portal.azure.net/",
"uri": "https://hosting-ms.portal.azure.net/api/ping",
"status": 200,
"statusText": ""
}
]
},
"serviceHealthEndpoints": {
"success": true,
"details": [
{
"name": "Azure Resource Manager",
"uri": "https://management.azure.com/healthcheck?api-version=2014-04-01",
"status": 200,
"statusText": "OK"
},
{
"name": "Microsoft Graph",
"uri": "https://graph.microsoft.com/v1.0/$metadata",
"status": 200,
"statusText": "OK"
},
{
"name": "Insights",
"uri": "https://insights1.exp.azure.com/",
"status": 200,
"statusText": "OK"
},
{
"name": "Graph",
"uri": "https://graph.windows.net/v1.0/$metadata",
"status": 200,
"statusText": "OK"
},
{
"name": "Azure Active Directory",
"uri": "https://login.microsoftonline.com/",
"status": 200,
"statusText": "OK"
},
{
"name": "Azure Email Orchestration",
"uri": "https://emails-stable.azure.net/",
"status": 200,
"statusText": "OK"
}
]
},
"loadIFrame": {
"success": true,
"details": "Loading an iframe was successful."
},
"localStorage": {
"success": true,
"details": "Read/write to storage was successful."
},
"sessionStorage": {
"success": true,
"details": "Read/write to storage was successful."
},
"webWorkers": {
"success": true,
"details": "All web workers responded successfully."
},
"requestBodyPersistence": {
"success": true,
"details": "Request body was not stripped while making a POST request to the server."
},
"cookiePersistence": {
"success": true,
"details": "Cookies were received by server and not stripped during request."
}
}

[JasonYeMSFT]

@burningchrome7 Could you please open a support ticket on Azure Portal? Since you have connection issue in both Storage Explorer and Portal, there is a chance the root cause is a backend service issue.

[burningchrome7]

Hi Jason, I opened a ticket this morning. Thanks, Brian From: JasonYeMSFT ***@***.***> Sent: Tuesday, April 23, 2024 1:11 PM To: microsoft/AzureStorageExplorer ***@***.***> Cc: Brian Davidson ***@***.***>; Mention ***@***.***> Subject: Re: [microsoft/AzureStorageExplorer] Unable to retrieve child resources (Issue #7894) @burningchrome7<https://github.com/burningchrome7> Could you please open a support ticket on Azure Portal? Since you have connection issue in both Storage Explorer and Portal, there is a chance the root cause is a backend service issue. — Reply to this email directly, view it on GitHub<#7894 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BIAJFQD7RKXZO3PMZRKFHSDY62IZFAVCNFSM6AAAAABGTL7DGCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANZSHE2TQMBTGY>. You are receiving this because you were mentioned.Message ID: ***@***.***>