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[UX] Social tab appears blank when there is not info on contact details #13667

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andersonjeccel opened this issue Apr 17, 2024 · 8 comments
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bug Issues or PR's relating to bugs contacts Anything related to contacts T1 Low difficulty to fix (issue) or test (PR) user-experience Anything related to related to workflows, feedback, and navigation

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@andersonjeccel
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andersonjeccel commented Apr 17, 2024

When a contact does not have social information associated with them, a blank space is shown.
To improve the user experience, we could have a message of "Nothing found", or hide the tab.

How to get there:

  1. Open Contacts
  2. Create a new
  3. Save & Close
  4. Click on Details > Social

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@andersonjeccel andersonjeccel added T1 Low difficulty to fix (issue) or test (PR) bug Issues or PR's relating to bugs user-experience Anything related to related to workflows, feedback, and navigation contacts Anything related to contacts labels Apr 17, 2024
@escopecz
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I'm pretty sure this got fixed by #12778
Screenshot 2024-04-19 at 11 04 50

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⚠️COMMENT VISIBILITY WARNING⚠️

Comments on closed issues are hard for our team to see.
If this issue is continuing with the lastest stable version of Mautic, please open a new issue that references this one.

@escopecz
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No, it didn't. I was looking at wrong place.

@escopecz escopecz reopened this Apr 19, 2024
@andersonjeccel
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andersonjeccel commented Apr 22, 2024

@nishant-s7 Would you like to fix this one too?

It’s similar to the last PR you did

@nishant-s7
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nishant-s7 commented Apr 22, 2024

Sure 👍
I'll pick this up after completing the other one

@nishant-s7
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What would be better here? Hiding the tab or showing a message saying "Nothing found"?

@andersonjeccel
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@nishant-s7 I would hide it
Social tab probably shows something only when a feature like Social Monitoring is activated and generating data

@RCheesley
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I agree, as commented when I tested the other PR I found it confusing! #12778 (review)

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Labels
bug Issues or PR's relating to bugs contacts Anything related to contacts T1 Low difficulty to fix (issue) or test (PR) user-experience Anything related to related to workflows, feedback, and navigation
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