[UX] Inconsistent methods of receiving exported files

[andersonjeccel]

Feedback:

“If you export contacts to CSV, it is sent to your email address. If you export to Excel, it is downloaded immediately. That's not clear at all.”

The user is confused by the inconsistent methods of receiving exported files, depending on the file format chosen. The user’s broader need is for a clear and consistent export process that behaves predictably, regardless of the file format selected.

To address this, the platform could standardize the export process. For instance, offering both delivery options (email and direct download) for each file format would clarify the process and give users control over how they receive their exported data.

---

Care about this issue? Want to get it resolved sooner? If you are a member of Mautic, you can add some funds to the Bounties Project so that the person who completes this task can claim those funds once it is merged by a member of the core team! Read the docs here.