Bulk Export | Bulk export email never arrives

[vexersa]

Mautic Version

5.0.x series

Way of installing

I downloaded a release from https://www.mautic.org/mautic-releases

PHP version

8.1

What browsers are you seeing the problem on?

Firefox, Chrome

What happened?

Email containing link to download bulk export does not arrive.
I have tried this on multiple instances with the same result.

How can we reproduce this issue?

1. Select segment with contacts
2. Select "Export to CSV"
3. Wait for email to arrive, it does not

Relevant log output

No logs are produced at the time the button is pressed. 

However, This comes up: 

[2024-03-12T12:16:06.599668+00:00] mautic.ERROR: Symfony\Component\Messenger\Exception\InvalidArgumentException: You cannot receive messages from the Messenger SyncTransport. (uncaught exception) at /var/www/mautic/vendor/symfony/messenger/Transport/Sync/SyncTransport.php line 37 while running console command `messenger:consume` [stack trace] #0 /var/www/mautic/vendor/symfony/messenger/Worker.php(101): Symfony\Component\Messenger\Transport\Sync\SyncTransport->get() #1 /var/www/mautic/vendor/symfony/messenger/Command/ConsumeMessagesCommand.php(234): Symfony\Component\Messenger\Worker->run() #2 /var/www/mautic/vendor/symfony/console/Command/Command.php(298): Symfony\Component\Messenger\Command\ConsumeMessagesCommand->execute() #3 /var/www/mautic/vendor/symfony/console/Application.php(1058): Symfony\Component\Console\Command\Command->run() #4 /var/www/mautic/vendor/symfony/framework-bundle/Console/Application.php(96): Symfony\Component\Console\Application->doRunCommand() #5 /var/www/mautic/vendor/symfony/console/Application.php(301): Symfony\Bundle\FrameworkBundle\Console\Application->doRunCommand() #6 /var/www/mautic/vendor/symfony/framework-bundle/Console/Application.php(82): Symfony\Component\Console\Application->doRun() #7 /var/www/mautic/vendor/symfony/console/Application.php(171): Symfony\Bundle\FrameworkBundle\Console\Application->doRun() #8 /var/www/mautic/bin/console(16): Symfony\Component\Console\Application->run() #9 {main} [] {"hostname":"HOSTNAME","pid":397952}
[2024-03-12T12:16:06.601338+00:00] mautic.WARNING: Command `messenger:consume` exited with status code 1 [] {"hostname":"HOSTNAME","pid":397952}

Code of Conduct

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[vexersa]

Here's my associated Mautic forum thread: https://forum.mautic.org/t/bulk-contact-export-email-does-not-arrive/31169/11

[vexersa]

I notice that the error log is referencing a path which is not where my Mautic instance is located:

/var/www/mautic/vendor/symfony/messenger/Worker.php

This file doesn't exist on my system at that location. Can this be manually changed?

[vexersa]

I have tested exporting through other menus and if you click the blue drop down in the menu above the checkbox multi select options next to contacts, say in a segment:

And then select:

Export to Excel

The file is made available for download as it used to in Mautic 4. A save file dialog is presented.

No other export functions work and the notice that the export has been queued and email will be sent is displayed.

No email arrives.

[vexersa]

Update:
Attempting to export a database of 500k contacts has failed with the above "Export to Excel" option which usually generates a .xlsx file for download.

[stefanomarty]

Here's my associated Mautic forum thread: https://forum.mautic.org/t/bulk-contact-export-email-does-not-arrive/31169/11

I posted a reply in your forum thread.

[RCheesley]

Closing this given the conversations happened over in the forum which is the appropriate place. Thanks folks! :)

[github-actions]

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