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Formatting breaks when importing an email template to direct email to contact #13520

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magdalenaleonow opened this issue Mar 5, 2024 · 2 comments
Closed
1 task done
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bug Issues or PR's relating to bugs email Anything related to email mautic-4 Relates to Mautic 4.x mautic-5 Relates to Mautic 5.x

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@magdalenaleonow
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magdalenaleonow commented Mar 5, 2024

Mautic Version

5.0.x series

Way of installing

Other (please specify if relevant in the bug report)

PHP version

8.2.4

What browsers are you seeing the problem on?

Not relevant

What happened?

After choosing an emal to import in direct email to contact, formatting of the email is different: items that were in one line now are below and much bigger, some formatting disappears (font sizes and colors)
Tested on Gitpod (v5.0.3)

How can we reproduce this issue?

1: Create email template, choose a predefined theme, ex. "Paprika"
2: Open a contact and choose "send email"
3: Import from existing template: choose previously created email
4: Formatting shows up differently (position of elements, colors, sizes)
5: Send email
6: Open sent email - formatting is also broken here
image
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image

Relevant log output

No response

Code of Conduct

  • I confirm that I have read and agree to follow this project's Code of Conduct




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@magdalenaleonow magdalenaleonow added bug Issues or PR's relating to bugs needs-triage For new issues/PRs that need to be triaged labels Mar 5, 2024
@patrykgruszka patrykgruszka added email Anything related to email mautic-4 Relates to Mautic 4.x mautic-5 Relates to Mautic 5.x and removed needs-triage For new issues/PRs that need to be triaged labels Apr 17, 2024
@RCheesley
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Hi there, please post your issue over at https://forum.mautic.org/c/support as Github is for reporting bugs with Mautic whereas the forums are for getting help if you encounter problems :)

@RCheesley RCheesley closed this as not planned Won't fix, can't repro, duplicate, stale Apr 29, 2024
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If this issue is continuing with the lastest stable version of Mautic, please open a new issue that references this one.

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Labels
bug Issues or PR's relating to bugs email Anything related to email mautic-4 Relates to Mautic 4.x mautic-5 Relates to Mautic 5.x
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