Need help to get our website social.britehoods.com

[vedlettuce]

Hi,

Firstly, great work, and kudos to the team that built this awesome product. I bumped on Mastodon accidentally and found it to be the right platform for our users who would like to discuss & share about sustainability, climate change etc. We've installed it on our own servers, and everything works fine, but between our desire and reality, our website https://social.britehoods.com is stuck at verification, which is taking way too long I feel. Can anyone help me with the verification, please.

Thanks in advance.

[renchap]

What do you mean by "stuck at verification"?

[vedlettuce]

I am seeing this message since quiet sometime, "Your application is pending review by our staff. This may take some time. You will receive an e-mail if your application is approved. "

[renchap]

This is a bug, and is documented in the 4.2.8 release notes (under Known Issues)

You need to manually approve this first account using RAILS_ENV=production bin/tootctl modify <username> --approved on the command line

[vedlettuce]

Thank you all for helping,I tried executing the command RAILS_ENV=production bin/tootctl modify <username> --approved it returned me Could not find command "modify"
Then I followed the release notes and installed v4.2.8 to see if it could resolve the above error but it again failed with the same message

Did I miss any steps?

[StrangeMinds1960]

That should be RAILS_ENV=production bin/tootctl accounts modify <username> --approved

and should be done as the mastodon user from the /home/mastodon/live directory

https://docs.joinmastodon.org/admin/tootctl/#accounts-modify

[renchap]

This is correct, the release notes were wrong, I fixed them, sorry for this!

[vedlettuce]

@StrangeMinds1960 just wanted to update you that the correct command is RAILS_ENV=production bin/tootctl accounts modify <username> --approve

The documentation helped me, hope this helps others in the future too.

Thank you all!

[StrangeMinds1960]

You're right, I copied most of that command from Renchap's post, and didn't double check everything :)