This module is designed to allow clients to open, view and reply to tickets in Sirportly without having to leave WHMCS.
Please note that this module will only work with WHMCS v6+, if you're still using WHMCS 5 please follow the steps in the v5 directory.
- Take a backup of both your WHMCS installation, both your files and its database
- Copy all the files from the root of the v6 directory and upload them to your WHMCS installation root directory
- Rename the file includes/sirportly/config.example.php to config.php
- Open
<whmcs_root>/includes/sirportly/config.php
and change the values for each of the availble options - Import the
table.sql
file into your WHMCS database. - Login to your WHMCS admin area. Go to Setup -> General Settings -> Support and set "Sirportly" as the support module
Data frames allow you to easily display additional information about your customers directly in Sirportly. You can configure these frames to automatically grab HTML from WHMCS using this module.
To setup the Data Frame firstly open your config.php file located at WHMCS_ROOT/includes/sirportly/config.php
and set the $sirportlyFrameKey
variable to a secure token, this will be used by Sirportly to authenticate itself with your installation.
Next, within Sirportly head to the Data Frames page (Admin > Workflow > Data Frames), hit Add New Data Frame and enter the following;
Name
- Enter a memorable name for the data frameURL
- Here you need to enter the base URL of WHMCS plus /modules/support/sirportly/frame.php For examplehttp://www.example.com/modules/support/sirportly/frame.php
Auth Key
- Enter the same value as you entered in your Sirportly config.php file
Please note that the Sirportly template for WHMCS has been created to be compatible with the 'Six' WHMCS template. You may need to adjust the template files if you are using any other template.